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Whether you run an online store, blog or provide freelance service, having a knowledge base section on your WordPress website is always a good idea. These pages greatly reduce the amount of support requests, via live chat or phone call. In turn, they increase customer happiness and satisfaction rate. Customer satisfaction allows you to bring in more business and sell more products.
With the right tool in your hand you may solve your problems hassle-free. Creating documentation, how-to articles or knowledge base sections on your website may sound easy but if you don’t have the right tools, it could easily become a nightmare.
Normally knowledge base content can be published by using WordPress pages or posts but if you want to be more organized, or if you have a lot of content that needs good organization, sorting, filtering, and categorizing then you need to find the right tool. In this article we will list the 5 best Knowledge base plugins that will simplify this process.
Heroic Knowledge Base
Heroic Knowledge Base is one of the most widely used premium knowledge base plugins. The plugin is maintained by well-known companies such as Pagely, Crazyegg, and others, so you are in safe hands with its authors.
The plugin is very simple to use and it is incredibly strong and feature-rich. One good thing about the Heroic KB plugin is that it allows you to add a searchable knowledge base to your current website which will save your time and it will allow your visitors to quickly find answers to questions. In addition, Heroic KB plugin is famous for its lightning-fast AJAX search tool, allowing visitors to find answers in real time.
Outside of the normal KB plugin options you will find some other options like classification of content, order of the content by drag and drop, articles with attachments, display widgets and many others.
The Heroic KB Plugin also features built in analytics and options to get feedback from the users. This will allow you to collect user insight to improve the quality of your documentation.
While the price may put you off, you receive a ton of functionality that goes beyond simply listing out articles, in addition to the plugin’s gorgeous looks.
A single site license of Heroic KB plugins costs $129.
weDocs is another fantastic WordPress documentation and knowledge base plugin. weDocs is created by weDevs, the same company that created famous plugins like Dokan Multivendor and WP User Frontend Pro. The plugin is simple to use and lets you organize your documentation pages in sections. weDocs lets you list your content hierarchically making it simple to browse.
The user-friendly interface of the plugin allows you to break your articles into multiple categories and arrange them by dragging and dropping, all from one screen. weDocs layout is straightforward yet effective, with sidebar navigation and a breadcrumb menu.
weDocs also comes with widgets that can be added anywhere within your content, allowing your users to use the search option anywhere from the content to the sidebar or footer section.
Another considerable advantage of weDocs is its design. The out of the box design of the plugin is quite modern for a knowledge base plugin, plus it allows you to add your own CSSto make it even better.
weDocs is 100% free of cost.
Echo Knowledge Base
Echo Knowledge Base is a popular free plugin but it also has paid add-ons which include extra features and capabilities to your documentation portal. The plugin has a setup wizard that guides you through plugin configuration, so you don’t need to browse through different settings, greatly simplifying the setup process.
Beside all of Echo KB’s many functions you also receive a variety of layouts to select from and the ability to tweak every feature, plus more than 25 predefined themes to give your documentation page a nice look and feel.
Among Echo KB’s features you will find:
- Automatic table of contents generation
- AJAX Live search results
- 5 levels of hierarchical documentation
- Categories and subcategories
- Comments to articles
- Shortcode to create FAQ sections
- Shortcode to place a search widget on sidebars or footers
The premium version of the plugin has many additional features that can cover all of one’s needs. You can get Echo Knowledge Base for free from WordPress.org but if you want premium add-ons they will cost you $15-$45 each, they can also be purchased in bundles of $50.
BasePress is another great documentation plugin offering free and premium plans. The free version of BasePress is available on WordPress.org. BasePress is a great plugin to organize easy to navigate knowledge bases and documentation. Thanks to its drag and drop interface, the plugin enables you to quickly create help pages and a documentation section for your goods or services.
In addition to any normal text editor, BasePress can also be used in Gutenberg since it already has Gutenber blocks, which allows you to construct everything with the block editor.
BasePress allows you to create as many distinct knowledge bases as you need to fully document your goods or services. Because of its clean and simple administration features it is easy to use for everybody.
Articles in the plugin can be organized by section, category, tags and they can be ordered using a simple drag and drop interface. Basepress also has a rapid search bar to assist users by quickly finding answers to their questions.
It is worth mentioning that the plugin has three predefined themes to pick from. Each theme can be easily modified and comes with great color palettes, as well as full customization of the templates.
Free version of BasePress is available at WordPress.org. The premium version starts at $59.
Very Simple Knowledge Base
As the name says, Very Simple Knowledge Base is really one of the easiest and simplest plugins to create Knowledge base pages in no time, so, if you are looking for a fast method of creating documentation or knowledge base pages this plugin is for you
The key benefit of this plugin is that it allows you to reuse existing posts for knowledge base topics, you can use shortcodes to display them. KB items can be sorted by category into a multicolumn layout to showcase additional categories and articles.
Beside normal posts from WordPress, the Very Simple KB plugin is also compatible with any other custom post type, such as products and events.
Compared to the other KB plugins we have reviewed above, Very Simple KB lacks the same functionality, having less rich options. However this plugin excels at being easy to use and can be configured in minutes.
Very Simple Knowledge Base is 100% free.
Are you familiar or already using Jupiter X? Then there is good news, in this case you don’t need to install any other third party plugins, Jupiter X already has all the options to quickly setup knowledge base pages, sections or even a subdomain dedicated to knowledge base or documentation of any purpose. We also have one template pre-designed especially for knowledge base, check this link.
We have reviewed the most popular and best plugins for Knowledge base and documentation management, however, this list does not stop here. You may find other tools and solutions in the fast evolving sector. Before making decisions don’t forget to carefully review your options because choosing the right tool is crucial towards saving you time and resources in the future.
If you still have any questions it’s my pleasure to assist in the comments.
There are plenty of reasons why you’d want to use a plugin to conduct surveys on your website. Let’s say you want feedback on your newly launched website or you want to hear more about how your customer service is doing. In general, collecting surveys and feedback from your customers gives you a chance to listen to your audience, and by collecting their complaints and and concerns, at the end of the day you have more opportunities to improve the weak points of your business.
Setting a poll on your website may sound like a simple task. However, in order to choose the right tool you need to choose one from many alternatives. There are many good survey plugins out there that offer different features and services, as well as different pricing and support plans. However, choosing the right tool is up to you. In this article we will review the 5 best data collection and survey plugins on the market to help you find the best fit for you without wasting a lot of time searching.
Formidable Forms is a powerful WordPress form plugin with rich survey and poll capabilities. For those who prefer minimalist designs, the Formidable Form Builder plugin features a clean user interface and easy to understand building process. Their form builder allows you to construct any sort of form without coding and includes all of the common field types that you’d expect from a popular survey plugin.
In Formidable, you can create everything from polls to surveys and quizzes. Additionally, the plugin offers a few more choices, such as conventional forms and widget surveys. But the main reason why this plugin is so popular is its email marketing form and calculator, which can be used as survey-type forms for everything from online stores to real estate brokers and finance businesses. You may also create complex forms with advanced logic such as those used for customer service feedback or bug reporting.
Forms created by the plugin are fully responsive and they look great on a range of devices, from tiny screen mobile devices to large screen monitors.
Formidable is the favorite form creation solution for over 300,000 website owners.
You can start using the plugin for free since the core plugin is completely free to use. But to access all the plugin’s business capabilities, you’ll have to purchase the premium version, which starts at $149 per year and goes up to $599 per year.
CrowdSignal (formerly Polldaddy) is a well-known WordPress polls and survey plugin maintained by the famous Automatic.com. This is a free plugin, but in order to activate it you need an account on WordPress.com to obtain an API key. Please note that the plugin has a premium version as well. The free version of the plugin has fewer features and also will include branding on survey forms.
The main philosophy behind CrowdSignal is to offer a quick and easy method of survey creation and maintenance. The plugin has a drag and drop interface for creating surveys and polls and allows you to customize the survey and result sharing settings and choose from many styling options. It also has captcha to prevent spam and IP filtering to prevent duplicate answers.
One of the great features in the plugin is that it allows you to send interactive surveys via email. This allows consumers to complete the form in their email without having to navigate to another website.
The forms created in CrowdSignal are fully responsive on a wide range of screen sizes.
The plugin also offers predefined color schemes, meaning that you can personalize without having to learn any coding.
The free version allows you to create unlimited questions, surveys, ratings and polls. This plan’s features are restricted, yet it is suitable for small businesses. Its features include 2,500 answers, data exports and survey embedding. Each survey, however, has CrowdSignal branding.
Premium options start at $15 per month billed annually or $25 per month billed monthly. When you subscribe to one of the premium plans, the feature list grows significantly.
Quiz and Survey Master
Quiz and Survey Master, as the name implies, is intended to assist you in adding quizzes and surveys to your WordPress site. I can’t say this plugin has the most intuitive design and user interface, but it’s a very well documented plugin with many helpful features and that’s why it’s so popular.
The Quiz And Survey Master WordPress plugin is mainly designed for creating surveys and polls for posts and pages. This plugin promotes a full list of goods and services to achieve this goal, featuring a visual block builder and basic design that make it easy to use even for novice users. This is a great option for people who just want to focus on creating surveys.
One of the great features of this plugin is the option to send emails to thank users for filling surveys and then redirect them to any page on your WordPress website.
The core of the plugin is free to use but the premium plugin costs $79 per year and includes additional features such as landing pages, result exporting and conditional logic.
Also, there are several extra add-ons to the plugin available, which may be purchased separately or as part of the $129 per year Premium Bundle.
The YOP Poll plugin is my favorite collection and survey plugin, as it is especially useful for individuals who don’t want to pay for a Premium plugin. This is an open source plugin, backed by great developers, and is completely free to use.
The main purpose of this plugin is to simplify the data collection process. It has a very simple interface. I can’t say it has the most visually appealing design interface, but it’s simple to use and does the job. It offers basic templates for getting started quickly and does not require any coding. The plugin can run multiple surveys at the same time and features survey scheduling, which lets you create polls for the future— just set it and forget it. The free version of the plugin gives you access to these options and many other features.
The results of the surveys you conduct can be viewed in the same section of the dashboard. The best part is that you can customize each of these pages to suit your personal dashboard preferences. Plus, the dashboard has options to customize the view and sort the results automatically.
YOP is an open source plugin and is completely free.
Gravity Forms is one of the most popular and best-known survey building plugins that allows you to create both simple and advanced forms. This plugin has been around for a while and has a great reputation. One major benefit of this plugin is its powerful drag and drop form builder, where you can easily create forms for contact pages or advanced forms to collect detailed data from consumers.
The page builder has over 30 form fields, which is enough to create forms at any level of complexity. Please note that the regular Gravity Forms plugin can create surveys, but if you want to create advanced surveys and collect results or utilize user interaction and marketing research tools you’ll need to download the Survey add-on.
The annual cost is $259. There are less expensive Gravity Forms plans, but the Survey add-on requires the Elite License.
Bonus tool: Jupiter X forms
If you are using the Jupiter X theme you may already know about the form widget it features. If you are looking for data collection or survey plugins I recommend you first review the Jupiter X Form widget before looking anywhere else.
This widget already offers various field options to collect different data from users, but what I most like about this widget are the variety of actions you can perform with the form data. The widget allows you to send them via mail, Mailchimp, Hubspot or Slack. You can even trigger a webhook for extra capabilities.
This form widget has great options for styling as well, from custom feedback to caption text. You are also able to change the view of any element, color, font weight and custom messages at every step. Beside this there is a captcha option integrated in the form to prevent spammers.
Notice how powerful it is? If you have not tried it before, go ahead and check it out before installing another plugin.
You can find more information about the form plugin here.
That’s all, folks! Hopefully, this post has helped you locate the finest of all WordPress data collection and survey plugins to fit the demands of your website and assist you in successfully developing your business online. It’s important to recognize that listening to your customers and getting feedback from them is very important for any business. Achieving this is possible with many different tools, each with their own advantages, so I hope this article will help you decide which plugin to use for your situation.
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