Cache Issues

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Using caching on your website is possibly the most effective way to decrease the loading times of your web pages and bring content to your visitors quickly. In this article we’ll describe common cache issues and their solutions.

In this article


Content Is Not Updating on the Site

There are three common causes for this issue. The first one is your browser cache. Sometimes your browser will show you a cached copy of your website instead of showing the new one. Each browser has a different process to follow when clearing the cache. Detailed information on each browser is mentioned below:

  1. Google Chrome
  2. Mozilla Firefox
  3. Apple Safari
  4. Internet Explorer
  5. Opera
  6. Android
  7. IOS
  8. Windows Phone
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Note: For more information click here.

The second and most likely cause of this issue is a poorly configured WordPress caching plugin. To see if a caching plugin is causing this problem, you’ll need to see if you’re using a caching plugin on your site. Clearing the cache is different depending on the plugin you use. You’ll need to check the plugin documentation on how to clear the cache, but we also list some popular cases here:

1
WP Super Cache.
  1. Go to WordPress Admin Menu > Settings > WP Super Cache.
  2. Click on the Delete Cache button under the Delete Cached Pages section.
2
W3 Total Cache.
  1. Locate the Performance link in the top section of the WordPress admin page.
  2. Click on the “Empty All Caches” link

The third cause may be the server cache.

In some cases, hosting service providers apply internal caching to improve the performance of the server. This happens especially in WordPress-managed hosting service providers. You will need to contact your hosting service provider, or check their documentation to clear the server cache. Here is a list of popular servers that use this cache system. Click on the link to know how to clear the server cache in those cases:

  1. WP Engine
  2. Blue Host
  3. GoDaddy
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Note: If you are not using one of the hosting service providers mentioned above, contact your provider or check their documentation.

Jupiter Version 5 has a feature to cache some assets in order to increase the performance of the theme. You will need to clear the cache after you make changes to the admin section as well as to different options of the theme. To clear the cache you simply need to click on the Clear Theme Cache link in the top left section of your WordPress admin page.


Theme Options Are Not Applied After Page Refresh

In this case you need check the file/folder permissions for the wp-content/mk_assets folder. You can read about permissions in WordPress Codex.

Also it’s recommended to check the htaccess rules to make sure the requests are not redirecting to a cache folder. In some rare cases adding an htaccess password to the website causes problems for dynamically generated files of the theme. It’ better to disable the HTACCESS Password and check the front-end of the website to see if it fixes the problems.

Don’t forget to check the wp-config.php file and make sure there is no cache value inserted.

The cache conflicts happen in some cases where third-party Content Delivery Networks or cache systems are used. For example, MaxCDN, CloudFlare or Varnish Cache can be considered popular choices. Clearing those functionalities or disabling them temporarily is good practice for troubleshooting.


Other Issues

If you faced any other cache issues, open a ticket in our help desk.

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