Filing a Feature / Bug Report

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In this article we will cover how to submit a feature request or a bug report. Both can be done through our support portal or in the Artbees community forum.

In this article


Support Portal

One of the ways to submit a feature request or a bug report, is to open a ticket in the support portal. Submiting a feature request or a bug report via the support portal is allowed even if your support subscription has expired.

To submit a feature request or report a bug via the support portal:

1
Go to the Artbees themes website and login to your account.

2
In the upper right corner, hover over your profile image and click on Tickets.

Filling a feature or bug report - hover menu

3
Click on New Ticket or Report a Bug.

Filling a feature or bug report - new ticket button

4
In the ticket type, set Feature Request or Bug Report.

Filling a feature or bug report - ticket type

Inside the ticket make sure to include:

  • The bug or feature request
  • Your environment details
  • The Theme and Visual Composer version
  • A link to your website (or link to a specific page)
  • Your login details
  • Screenshots (strongly recommended if on a local server)

Community Forum

Another way of submiting a feature request or reporting a bug is via the Artbees community forum.

To submit a feature request or report a bug via the community forum:

2
In the upper right corner, click on New Topic.

Filling a feature or bug report - new topic

3
A new pop-up window will appear at the bottom. From the category dropdown menu select the appropriate category.

Filling a feature or bug report - category

4
Fill in the rest of the necessary information and click on Create Topic.
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