In this article we will cover how to submit a feature request or a bug report. Both can be done through our support portal or in the Artbees community forum.
Support Portal
One of the ways to submit a feature request or a bug report, is to open a ticket in the support portal. Submiting a feature request or a bug report via the support portal is allowed even if your support subscription has expired.
To submit a feature request or report a bug via the support portal:
1Go to the Artbees themes website and login to your account.
2In the upper right corner, hover over your profile image and click on Tickets.
3Click on New Ticket or Report a Bug.
4In the ticket type, set Feature Request or Bug Report.
Inside the ticket make sure to include:
- The bug or feature request
- Your environment details
- The Theme and Visual Composer version
- A link to your website (or link to a specific page)
- Your login details
- Screenshots (strongly recommended if on a local server)
Community Forum
Another way of submiting a feature request or reporting a bug is via the Artbees community forum.
To submit a feature request or report a bug via the community forum:
1Go to the Artbees Themes Community forum.
2In the upper right corner, click on New Topic.
3A new pop-up window will appear at the bottom. From the category dropdown menu select the appropriate category.
4Fill in the rest of the necessary information and click on Create Topic.
