Getting Help from the Community Forum

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The Artbees community forum is a place where you can share your thoughts, ask questions about features and themes, and ask the community for help.

Remember that in order to get official help from the Artbees support team, a ticket should be opened. To learn more, read the Getting help from support article.

Visit the Artbees Themes Community forum.

In this article


Getting Help

The community forum is mainly focused on the Artbees themes users helping each other. Artbees team members always check the forum, read all the posts and will reply if there is a need.

To get help from the community:

1
Go to the Artbees Themes Community forum.
2
In the upper right corner, click on New Topic.

forum

3
A new pop-up window will appear at the bottom. Fill in the necessary information and click on Create Topic.

Searching the Forum

Before opening a new topic, it is always good to search the forum for similiar posts, as the same topic may have already been discussed before.

To search the forum, use the buttons in the upper right corner of the page.

forum


Feature Request

Our themes may not have all the built-in features that you’ll need. In this case, submitting a feature request in the community forum is the first step to getting that feature added. Many features have already been added by request from our community. In order for your feature to be added, it needs to get attention from other users. Our developers will note this and it may be added into the theme.

To submit a feature request:

1
Go to the Artbees Themes Community forum.
2
In the upper right corner, click on New Topic.

forum

3
A new pop-up window will appear at the bottom. From the category dropdown menu select Feature Request.

forum

4
Fill in the rest of the necessary information and click on Create Topic.
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Note: A specific feature can also be created by our premium service Artbees Care. To learn more, read the Premium customization service – Artbees Care article.

Reporting an Issue

If there is an issue with the theme that is not caused by a third-party plugin, it should be reported to our support team by opening a ticket. Please read the Getting help from support article for more information.

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