Artbees is an exclusive Envato author and follows their fair policies and guidelines regarding refunds. Getting a refund process is made to be transparent so your experience is as smooth as possible and gives you fair treatment by using a baseline standard.
Before Requesting a Refund
Before requesting a refund, we recommended you check the following sections which may help you solve your problem.
Requesting a Refund
You need to request a refund from the Envato’s website. To request a refund read the Can I Get A Refund and Envato Market Refund Rules articles and proceed accordingly.