Intercom Live Chat

Last Updated on

Intercom is a live chat system for support, sales and marketing teams. Simply put, it’s just a chat box. You can see it on our Artbees Themes Portal, demo pages or if you are a VIP user, on your WordPress dashboard.

x
Note: If you are a verified customer of Artbees Themes and you have registered 5 or more licenses of any of our themes, the live chat feature will be available for you in the WordPress dashboard. To learn more, check out this article.

In this article


Master Account

Master Account is a feature for VIP users which let’s them set a specific account (purchase code) as a master account, so the live chat feature will be available only for that specific website.

Setting the Master Account

To set the master account:

1
Go to the Artbees themes website and login into your account.
2
In the upper right corner, hover over your profile image and click on Account.

Extending support subscription - avatar hover

3
Click on Register Product.

4
Under API Status, click on Set as master.

5
This purchase code will be now marked as master, and you will see the live chat feature only on that specific website dashboard.

x
Note: In case you don’t set a master account, you will still be able to use the live chat feature, and the live chat box will appear on every dashboard of your website.

Disabling the Live Chat

To disable the live chat from your WordPress dashboard:

1
Go to the Artbees themes website and login into your account.
2
In the upper right corner, hover over your profile image and click on Account.

Extending support subscription - avatar hover

3
Under “Customer Support Membership”, enable the “Disable Live chat box” option.

Was this helpful?

Related Topics

Related Forum Topics

There is no related forum topic

Previous Article:
Next Article:

Can't find what you're looking for?

Open New Ticket