Intercom Live Chat
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Intercom is a live chat system for support, sales and marketing teams. Simply put, it’s just a chat box. You can see it on our Artbees Themes Portal, demo pages or if you are a VIP user, on your WordPress dashboard.
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Note: If you are a verified customer of Artbees Themes and you have registered 5 or more licenses of any of our themes, the live chat feature will be available for you in the WordPress dashboard. To learn more, check out this article.
In this article
Master Account
Master Account is a feature for VIP users which let’s them set a specific account (purchase code) as a master account, so the live chat feature will be available only for that specific website.
Setting the Master Account
To set the master account:
1
Go to the Artbees themes website and login into your account.
2
In the upper right corner, hover over your profile image and click on Account.
3
Click on Register Product.
4
Under API Status, click on Set as master.
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This purchase code will be now marked as master, and you will see the live chat feature only on that specific website dashboard.
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Note: In case you don’t set a master account, you will still be able to use the live chat feature, and the live chat box will appear on every dashboard of your website.
Disabling the Live Chat
To disable the live chat from your WordPress dashboard:
1
Go to the Artbees themes website and login into your account.
2
In the upper right corner, hover over your profile image and click on Account.
3
Under “Customer Support Membership”, enable the “Disable Live chat box” option.
Manually Disabling the Live Chat
You can always turn off the chat function inside one of your websites by adding one simple parameter to the end of your backend URL:
index.php?set_mk_live_support=0So, if we consider you own domain.com, all you need to do is to open this page while you are logged in as administrator:
