Template Issues

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In this article we cover some of the common issues which you may face during or after template installation.

In this article


FS_METHOD (Ownership of wp-directory)

This issue occurs when WordPress does not have permission to modify the file systems correctly. To solve this issue on 99% of web hosts, add following codes in the wp-config.php file and modify all three FTP details based on your own details.

define('FS_METHOD', 'direct');
define( 'FS_CHMOD_DIR', ( 0755 & ~ umask() ) );
define( 'FS_CHMOD_FILE', ( 0755 & ~ umask() ) );
define('FTP_BASE', __DIR__);
define('FTP_CONTENT_DIR', __DIR__ .'/wp-content/');
define('FTP_PLUGIN_DIR', __DIR__ .'/wp-content/plugins/');
define('FTP_HOST', 'hostname');
define('FTP_USER', 'username');
define('FTP_PASS', 'password');

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Note: Please replace “hostname”, “username”, and “password” with your real FTP credentials.

Error 504 (Gateway Time-out)

This issue occurs mostly when the PHP maximum execution time is less than the Jupiter requirements. Read the Jupiter server requirements article and increase your server’s maximum execution time to the recommended value.


Template slider Is Not Displayed

If a template slider is missing on the front-end of your website, follow the steps below to import the slider manually:

1
Install the Layer Slider by following this article.
2
Depending on which template slider you are missing, download the file below:
3
From the WordPress left menu, go to LayerSlider WP.

template issues

4
Click on the Import button and import the downloaded file.
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Note: Most of the time, the issue with the sliders is related to lack of ZipArchive module in PHP. So, simply asking your webhost provider to enable it on your host, would probably solve the issue.

The following hosting services offer maximum compatibility with Jupiter and provide exclusive discounts to Artbees Themes users:

InMotion > Up to 50% Discount
WPEngine > 20% Discount
DigitalOcean > $10 Discount
MediaTemple > 2 Months free on Annual Plan


Other Issues

If you face any other issues (Error 500, etc), open a ticket in our help desk.

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