In this article we cover some of the common issues which you may face during or after template installation.
FS_METHOD (Ownership of wp-directory)
This issue occurs when WordPress does not have permission to modify the file systems correctly. To solve this issue on 99% of web hosts, add following codes in the wp-config.php file and modify all three FTP details based on your own details.
define('FS_METHOD', 'direct');In case after adding line above, a form showed up on your page and asked for FTP credentials, please also add these codes:
define( 'FS_CHMOD_DIR', ( 0755 & ~ umask() ) );
define( 'FS_CHMOD_FILE', ( 0644 & ~ umask() ) );
define('FTP_BASE', __DIR__);
define('FTP_CONTENT_DIR', __DIR__ .'/wp-content/');
define('FTP_PLUGIN_DIR', __DIR__ .'/wp-content/plugins/');
define('FTP_HOST', 'hostname');
define('FTP_USER', 'username');
define('FTP_PASS', 'password');Error 504 (Gateway Time-out)
This issue occurs mostly when the PHP maximum execution time is less than the Jupiter requirements. Read the Jupiter server requirements article and increase your server’s maximum execution time to the recommended value.
Template slider Is Not Displayed
If a template slider is missing on the front-end of your website, follow the steps below to import the slider manually:
- Aoede slider
- Automotive slider
- Carpo slider
- Giovedi slider
- Helike slider
- Hephaestus slider
- Hera slider
- Herse slider
- Kale slider
- Thebe slider
- Thor slider
Recommended Hosting Solutions
The following hosting services offer maximum compatibility with Jupiter and provide exclusive discounts to Artbees Themes users:
Kinsta WordPress Hosting
InMotion > Up to 50% Discount
WPEngine > 20% Discount
DigitalOcean > $10 Discount
MediaTemple > 2 Months free on Annual Plan
Other Issues
If you face any other issues (Error 500, etc), open a ticket in our help desk.
