The new support platform

Updated on December 24, 2019

We would like to inform you that from today the 25th of Dec 2019 we are moving our support desk to a public forum. Our new forums are designed to be compatible with searching for issues and in case you find similar issues, you can easily find the solutions and save time! The new forum is accessible from here:

https://themes.artbees.net/forums/

Needless to say, you can still see your old private tickets and send replies to them. Only the new topics will be created through the new forums. 

You can access the tickets and topics page as usual from your Artbees Dashboard -> Account -> Support Tickets.  Simply clicking on the New Topic button will lead you to the topic submission form after choosing the right product.  

You can also access the new topic page directly by clicking here

Please note that it is important to provide your critical information such as WP admin or FTP credentials only in the “Website Access Credentials” otherwise everyone can see the login details. If you provide this information in the “Website Access Credentials” section, only the support agents in Artbees will be able to see it and it will be completely secure.


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