Theme Update Issues

Updated on September 16, 2021

Updating your website’s theme to the latest version is highly recommended, because it ensures that you have all the latest features.

In this article we’ll describe the issues that may occur during a Jupiter theme update.

Recommended Hosting Solutions

The following hosting services offer maximum compatibility with Jupiter and provide exclusive discounts to Artbees Themes users:

Kinsta WordPress Hosting
InMotion > Up to 50% Discount
WPEngine > 20% Discount
DigitalOcean > $10 Discount
MediaTemple > 2 Months free on Annual Plan

Destination Folder Already Exists Error

If you go to Appearance > Themes > Add New and try to upload a new version of the theme that is already in your site’s themes directory, it may fail and you’ll get an error message telling you that the destination folder already exists.

The reason for this error is that you can’t have two folders in your themes directory with identical names – jupiter.

There are a couple of simple solutions:

1Log into your site via FTP or cPanel, delete the old theme and then upload the new version.

Make sure you make a backup of the old version of your theme just in case something goes wrong.

2Another option is to rename the old version of the theme.

This will allow you to successfully upload the new version of the theme.

  • Log in to your site via FTP or cPanel and navigate to wp-content/themes/ and find your old theme.
  • Rename your old theme something like “jupiter-old”.
  • Upload your new theme.

The old and new versions of the theme will both appear in the themes interface, but you will be able to distinguish them by their folder names and version numbers.

Losing Customization After Theme Update

When you want to customize your Jupiter theme, you can simply edit the code directly in your theme files. This becomes a problem when a new update is released and it wipes out all customization.

That’s why it is always best practice to use a child theme for all your customizations. Here is an article on how to create a Jupiter child theme.

Using a child theme makes it easier for you to update the parent theme. Your changes will be saved during the update, and you will not have to re-do all actions again.

Other Issues

If you face any other issues while updating Jupiter, open a ticket in our help desk.

Did this answer your question?