How to Update WPBakery Page Builder

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WPBakery Page Builder is the mandatory plugin for Jupiter and The Ken to have correct and full functionality. When the time comes that you want to update our themes to the latest versions you may need to update the WPBakery Page Builder plugin. To update the plugin you will need to follow the steps below.

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Note: We only release the new version of the plugins once we make sure it’s safe to upgrade. This means that it may take up to 2 weeks from the moment you see the update notice in plugins page until you being able to update it. Its for the safety and avoidance of unwanted bugs. In case you are not able to update the WPBakery Page Builder from the Plugins menu, please check in Jupiter > Control Panel > Required Plugins and only perform the update if the updating notice was appearing there. You can disregard the update notification in the Plugins menu if in Jupiter control panel there were no updating notice.

Update WPBakery Page Builder

1
Update Theme.  

To be able to install the latest version of WPBakery Page Builder, it’s required to update the theme at first. If you have done this before, please go to step 2.

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Note: To find out what version is the latest version, please check Jupiter or The Ken release notes.  
2
Access the Plugins Menu.  

Go to WordPress Admin Menu > Plugins > WPBakery Page Builder (Artbees Modified)

3
Deactivate the WPBakery Page Builder.  

Deactivate the WPBakery Page Builder (Artbees Modified) plugin.

Update Visual Composer Deactivate

4
Uninstall WPBakery Page Builder.  

5
Access Appearance.  

Go to WordPress Admin Menu > Appearance > Install Plugins and you will see the new version of the WPBakery Page Builder listed there.

Update Visual Composer Install

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Note: This method is mainly used for Ken theme as Jupiter theme provides automatic installation via Jupiter Control Panel.
6
Install WPBakery Page Builder.  

Click on the Install link to download and install the latest version of WPBakery Page Builder

Update Visual Composer Install

7
Activate WPBakery Page Builder.  

Go to WordPress Admin Menu > Plugins > WPBakery Page Builder (Artbees Modified) and activate the new installed plugin there.

Update Visual Composer Activate

8
Clear Cache.  

The final step is to clear the browser, WordPress, Theme and Server cache. For more detailed information click here.

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Note: By uninstalling and deleting WPBakery Page Builder you will not lose your customization done via WPBakery Page Builder as all that information is saved in the database and not in files.

Update WPBakery Page Builder automatically in Jupiter

Since Jupiter 5.7 version new update method has been released.
Now you can update WPBakery Page Builder plugin via Jupiter > Control Panel > Required Plugins.

In Active Plugins section you’ll see Update button next to WPBakery Page Builder field.

Click it and WPBakery Page Builder plugin will be updated automatically.

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Note: If the automatic update didn’t work, you can first update the theme to the latest version and then remove the old WPBakery Page Builder plugin in WordPress Admin Menu > Plugins and then install it through Jupiter > Control Panel > Required Plugins.

Common issues

A list of common issues that you may face with WPBakery Page Builder. The list will be updated regularly.

WPBakery Page Builder editor is available for Pages only

When you edit pages, you can use the WPBakery Page Builder editor by default, but when you move to posts, the VC isn’t present and you have to use the standard WordPress editor.

There is a quick and easy fix for this:

1
From the WordPress left dashobard, go to WPBakery Page Builder > Role Manager > Post Types
2
Select Custom Post Type from the drop down menu. 
3
Check the post types where you want to use the VC editor. 
4
Click the Save button. 

After that, you’ll be able to create content in the VC editor on the post types you have selected.


Strange video background on all pages

This issue may occur if you use the original version of the WPBakery Page Builder plugin.

As you know, the modified version of the WPBakery Page Builder plugin is bundled in with the Jupiter theme and only this version is compatible with Jupiter and The Ken.

So if you’re using the original version of the VC plugin, you’ll need to switch to the modified version by following this article.


Not displaying all shortcodes

Sometimes WPBakery Page Builder does not display all of the shortcodes available to you by default. To solve this problem, you need to do the following:

1
From WordPress left menu, go to WPBakery Page Builder > Role Manager
2
Select Administrator under User Groups Access Rules.  
3
Click the Select All link at the bottom to enable all shortcodes for administrators. 
4
Finally, click the Save Changes button at the bottom of the screen to ensure that your changes are kept. 

Cannot close windows or some controls become unresponsive

This situation is typically related to the Visual Editor being disabled for your user profile. To fix this, follow the steps below:

1
Go to Users > Your Profile in the WordPress admin panel and look for the Visual Editor setting. 
2
There is a checkbox labeled Disable The Visual Editor When Writing. Make sure that the checkbox is unchecked. 
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Note: WPBakery Page Builder requires the Visual Editor to be active and without it you may have issues saving element settings.

If there are any other issues you can’t resolve, please create a ticket and our support staff will help you.

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