WP Maintenance Mode plugin allows you as the administrator to have full access to your website during the maintenance mode. This means that you can see the working website and log in to your WordPress dashboard.
You can specify which user roles may be allowed to access the front and backend of the website while it is in the maintenance mode. By default, it is set to Administrator role only.
There are two Maintenance Templates you can install.
A common issue that can occur while installing a Jupiter theme is “The package could not be installed. The theme is missing the style.css stylesheet.” This error message is displayed when uploading or activating the theme.
The reason may be that you tried uploading the full zip file that includes sample data, documentation, etc.
Please make sure you are uploading only the installable theme called Jupiter.zip.
When you download the theme from your ThemeForest downloads it will give you two choices: one is to download the full zip file which you will then need to extract in order to locate the theme and the other one is just the installable theme.
To make some elements or rows hidden on mobile device only and make them visible on desktop and tablets, you need use the “Visibility for Devices” option in the WPBakery settings inside the row or an element.
Open the Row settings and scroll down to “Visibility for Devices” option. Click on it and select “Hidden on Phones“.
This means that when the browser width is smaller than 765px, the row will be hidden. On desktops and tablets where the browser width is larger than 765px, the row will be visible.
Note: Visibility Options just add CSS classes and all the elements actually load on the page, but they are not visible. So it doesn’t mean the elements will be removed on desktops, but hidden.
In short, yes. In order to migrate and register the Jupiter theme on the live site when moving from the development environment, you’ll need to revoke the API key on your staging site, and then you will be able to register the theme on the live site.
Here is the video tutorial of registering the Jupiter theme:
In case you saw this message on your site when activated the Jupiter theme, it means that your PHP version is not supported and Jupiter theme requires minimum 5.6 PHP version. It’s also mentioned in Checking Server Requirements article.
To fix this issue, you need contact your hosting provider support and ask them to upgrade the PHP version on a server to at least version 5.6.
If you use cPanel at your hosting provider, you can change PHP version yourself. For example, the solution is described in this SiteGround article.
After that refresh your site page, it will load again.
To enable the child theme, first you need to install it.
The child theme archive is provided in the full theme package that you downloaded from your ThemeForest account. Install it as described in the article here and activate it in Appearance > Themes to be able to make changes to the theme files.
You may have issues translating the shopping cart steps on the Cart and Checkout pages in Jupiter theme, when you have already translated the theme strings, but the steps text is missing in your translation file.
In this case you need update your translation .po file with the default Jupiter .pot file.
If you use Poedit software, then to update your .po file, navigate to Catalog, choose Update from POT file, and then choose the .pot file from which you would like to get updated contents (usually it’s mk_framework.pot in jupiter/languages directory). The missing strings will appear. Next, translate the project as you would normally do and save all changes.
If you use Loco Translate plugin, to update the translation, click on Sync button on the translation edit screen. This option will sync the old translations with new translations.
In order to sort the Edge Slider items as you wish, you just need to change the Order By property in the Edge Slider settings to Posts in (Manually selected posts). Then you can order the edge slider items in the shortcode as you wish.
Copy the file description.php from the directory wp-content/plugins/woocommerce/templates/single-product/tabs to the child theme with the same directory structure – jupiter-child/woocommerce/single-product/tabs and edit the line 25:
Captcha is the functionality available in Jupiter theme to prevent submitting forms by non-human factors such as robot scripts. An example of the case can be seen in the Quick Contact Form at the bottom right section of the screen for the theme.
After the release of Jupiter version 5.1 Artbees team decided to exclude that functionality from the theme to make it less heavy and add it as an extra plugin. If you want to have the captcha functionality, make sure that you install and enable the Artbees Themes Captcha plugin by going to WordPress Admin Menu > Appearance > Install Plugins or Jupiter -> Control Panel -> Required Plugins.
If you do not install it you will have a warning message in places that you can set captcha. For example, you will get the message below if you access Theme Options > Global Settings > Quick Contact > Captcha option:
If you had any trouble with the Captcha image even after you enabled it, it can be the lack of GD library. GD Library is necessary to generate images using PHP, so if you don’t have it, you may contact your web host support to enable it for you.
Captcha isn’t shown because of the 403 error for generate-captcha.php file.
To fix this error, check if the file exists in wp-content/plugins/artbees-captcha directory, and in case it exists, set the file permission to CHMOD 755.
It could be an issue with the host settings, please contact your service provider and tell them about this issue and ask them if the host settings are fine.
Captcha isn’t shown because of the 500 error – Internal Server Error.
Most probably GD Library is not installed on your server. Contact your hosting service provider to check it.
Ensure you are using the latest version of the theme.
Activate the parent theme in case you are using the child theme.
Deactivate all 3rd-party plugins except of WPBakery Page Builder.
Go to Jupiter > Theme Options > Advanced > Custom JS and remove the code (If you have any code there) temporarily.
Make sure you are using the Artbees modified version of WPBakery Page Builder, not the original one. Also, ensure you are using the latest WPBakery Page Builder version.
Make sure that your browser, WordPress and Server cache is cleared and you see live version of the website.
Note: If you still need an assistant, please open a ticket in our help desk.
Recommended Hosting Solutions
The following hosting services offer maximum compatibility with Jupiter and provide exclusive discounts to Artbees Themes users: