#76894 API key not working

Landing Forums The Ken WordPress Theme API key not working

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  • Charlotte Ireson

    Hello,

    I have recently purchased the KEN theme and have installed the theme files to my WordPress site, however, I’m having some issues registering the product. I have created an Artbees account and created an API key using my Envato purchase key but when I click the ‘register’ button in WordPress nothing happens.

    Is there a reason I’m unable to register the product? Please can you let me know how I can resolve this issue?

    Thanks

    Alexander Hutsol Support Team

    Hello,

    Please provide us with the API key and wp-admin login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue.

    Thank you.

     

    Regards.

    Private
    Charlotte Ireson
    This reply has been marked as private.
    Alexander Hutsol Support Team

    Hello,

    Please take our apologies for the delay in response.

    To fix the issue I enabled the jQuery Migrate option in the Test jQuery Updates plugin setting https://prnt.sc/u4t8wz and then successfully registered your theme with the provided API key.

    Please check it now.

     

    Regards.

Viewing 4 posts - 1 through 4 (of 4 total)
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