#80948 Breaking site by updating JupiterX-core 1.17 or JupiterX-core 1.17.1
Vincent Muller 1 week, 1 day ago
There is something that go wrong with the update of JupiterX-core 1.17 or JupiterX-core 1.17.1
The site is breaking.
With JupiterX-core 1.16.1 is ok.
I would like to update the other plugins, but I dare not do it before jupiterX core.Amir Rather Support Team 1 week, 1 day ago
Is the Theme updated to v1.20.1?
RegardsVincent Muller 1 week, 1 day ago
Yes, the theme version is 1.20.1. With WordPress 5.5.1.
Vincent MullerDanish Iqbal Support Team 1 week, 1 day ago
When you say the site is breaking, what exactly happens? Does the site show any fatal error or something else?
Could you please share the WP Login details and FTP details in a private reply and I will update the site for you.
Regards.Vincent Muller 1 week ago
When I upgrade to JupiterX-core 1.17.1 the site is blank. Nothing is displayed on the screen (Frontend).
I can log in to the backend, I can edit the pages, but at the frontend there is nothing.
The site is entirely created with Slider Revolution. Maybe here is a conflict between Slider Revolution and JupiterX-core 1.17 ?Tatyana Hutsol Support Team 1 week ago
We need to investigate it.
Please provide FTP and WP Dashboard credentials in the private reply.
Regards.PrivateVincent Muller 1 week agoThis reply has been marked as private.Danish Iqbal Support Team 1 week ago
I think you forgot to share the FTP details.
Please share the FTP details too so that we can check the error logs and fix the site just in case, it goes down during debugging.
Please ensure that the error logs/debug mode is enabled on the server.
Also, are you by any change using any cache system on the server like CloudFlare?
Regards.PrivateVincent Muller 1 week agoThis reply has been marked as private.Danish Iqbal Support Team 6 days, 21 hours ago
The issue was happening because somehow the maintenance mode gets enabled on the site which then hides the content.
To fix this, I update the Jupiter X Core and then disabled the maintenance mode in Jupiter X -> Customizer -> Pages -> Maintanance
Please check the site and let me know if you require more help.