#78086 Cannot Import Template

Landing Forums JupiterX WordPress Theme Cannot Import Template

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  • Jim Bullotta

    Trying to import MNEME template, but template installation just freezes and hangs up. https://jupiterx.artbees.net/mneme/

    Danish Iqbal Support Team

    Hello Jim,

     

    I tried to install the template and yes, there seems to be some problem.

    Could you please contact your service provider and ask them to increase the:

    • Post Max Size to 256M
    • Max Upload Size to 256M

     

    Also, please share the FTP details so that I debug this issue further. Please ensure that the error logs are enabled on the server.

     

    Regards.

    Private
    Jim Bullotta
    This reply has been marked as private.
    Alexander Hutsol Support Team

    Hello,

    I’ve rolled back Elementor to version 2.9.9 in Elementor > Tools > Version Control and then imported the requested template.

    Please check it now.

     

    Regards.

    Jim Bullotta

    Can I update Elementor back to the newest version now?

    Danish Iqbal Support Team

    Hello Jim,

     

    As of now, we do not recommend it because version 3 of Elementor has some bugs and we are still making the theme compatible with it.

     

    Regards.

    Jim Bullotta

    But the plugins section of the Jupiter Control panel says to update Elementor. How are people to know that it’s not compatible if the control panel is showing to update? See screenshot.

    Jim Bullotta

    Please disregard. I am switching back to WP Bakery and Jupiter 6 theme. The Elementor editor is very slow.

    Alexander Hutsol Support Team

    Hello,

    Thank you for informing.

    Feel free to create a new topic if you have any other questions.

     

    Regards.

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