#81333 Can’t Access Support Ticket

Landing Forums JupiterX WordPress Theme Can’t Access Support Ticket

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  • Author
  • Alex Crow


    I’ve raised a support ticket about an issue with the Jupiter X core plugin (#77860). And now, whenever I try to access the thread, I can’t see any of the responses marked as private, even through they’re my own answers. As soon as I click into the thread, I keep getting asked to log in, despite already being logged in – it appears to log me out each time. This is frustrating as I can’t take any action to resolve the theme issues as I can’t see what I need to do.

    See video screenshot attached. Top right is the Account menu item which you only see when you’re logged in. And bottom is the login message.


    Amir Rather Support Team

    Hi There

    I see the issue, it sometimes happens with me as well, please try to clear your browser cache (ctrl+f5 or cmd+f5)

    You can also check out this video to clear your cache and do a hard reload http://take.ms/p9ced

    You could also check on any other device or browser.

    Please get back to us in case the issue still persists.

    Waiting for your reply.

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