#81641 CAN’T EDIT PAGE, HEADER AND FOOTER
marco.salvi89-63ffe093 2 weeks, 3 days ago
on my website with Jupiter X version 1.17.0 i cannot edit header, footer or pages
website backend credentialsDanish Iqbal Support Team 2 weeks, 3 days ago
I checked your site, you are using the latest version of Elementor but an old version of the theme.
Before we debug this issue further, could you please update the theme and the plugins to the latest version? Or allow me to update it?
Regards.marco.salvi89-63ffe093 2 weeks, 3 days ago
i allow to updatemarco.salvi89-63ffe093 2 weeks, 3 days ago
i’ve update the theme to the latest versionDanish Iqbal Support Team 2 weeks, 2 days ago
Alright, I see that the theme is updated but the issue still persists.
To debug this further, please allow me to update the plugins and disable the plugins temporarily?
Also, which hosting service are you using?
Regards.marco.salvi89-63ffe093 2 weeks, 2 days ago
OK, you can update plugins and disable someone temporally.marco.salvi89-63ffe093 2 weeks, 2 days ago
the domain is on aruba and the hosting is on serverplanDanish Iqbal Support Team 2 weeks, 2 days ago
I updated all the plugins. Then, I deactivated all the plugins and re-activated them back. The elementor seems to be working fine now. You can now edit the header, footer and the pages.
I also see that you are using 47 plugins which is huge. Please minimize the use of the plugins and remove the plugins that you do not actually use.
Let me know if you are still facing the issue.
Regards.Danish Iqbal Support Team 2 weeks, 2 days ago
Okay, it seems like the problem is back and it is happening because of “YITH WooCommerce Affiliates Premium” plugin. I deactivated it and seems like elementor is working now.
Regards.Privatemarco.salvi89-63ffe093 1 week, 1 day agoThis reply has been marked as private.marco.salvi89-63ffe093 1 week, 1 day ago
it was the plugin acivatedAmir Rather Support Team 1 week, 1 day ago
You mean the issue is resolved?
Please kindly clarify?