#81641 CAN’T EDIT PAGE, HEADER AND FOOTER

Landing Forums JupiterX WordPress Theme CAN’T EDIT PAGE, HEADER AND FOOTER

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  • marco.salvi89-63ffe093

    Hi staff,

    on my website with Jupiter X version 1.17.0 i cannot edit header, footer or pages

    website backend credentials

     

     

    Danish Iqbal Support Team

    Hello Marco,

     

    I checked your site, you are using the latest version of Elementor but an old version of the theme.

    Before we debug this issue further, could you please update the theme and the plugins to the latest version? Or allow me to update it?

     

    Regards.

    marco.salvi89-63ffe093

    i allow to update

    marco.salvi89-63ffe093

    i’ve update the theme to the latest version

    Danish Iqbal Support Team

    Hello Marco,

     

    Alright, I see that the theme is updated but the issue still persists.

    To debug this further, please allow me to update the plugins and disable the plugins temporarily?

     

    Also, which hosting service are you using?

     

    Regards.

    marco.salvi89-63ffe093

    OK, you can update plugins and disable someone temporally.

     

    marco.salvi89-63ffe093

    the domain is on aruba and the hosting is on serverplan

    Danish Iqbal Support Team

    Hello Marco,

     

    I updated all the plugins. Then, I deactivated all the plugins and re-activated them back. The elementor seems to be working fine now. You can now edit the header, footer and the pages.

     

    I also see that you are using 47 plugins which is huge. Please minimize the use of the plugins and remove the plugins that you do not actually use.

     

    Let me know if you are still facing the issue.

     

    Regards.

    Danish Iqbal Support Team

    Okay, it seems like the problem is back and it is happening because of “YITH WooCommerce Affiliates Premium” plugin. I deactivated it and seems like elementor is working now.

     

    Regards.

    Private
    marco.salvi89-63ffe093
    This reply has been marked as private.
    marco.salvi89-63ffe093

    ok,

    it was the plugin acivated

    Amir Rather Support Team

    You mean the issue is resolved?

    Please kindly clarify?

    Regards

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