#127178 Captcha won’t display

Landing Forums JupiterX WordPress Theme Captcha won’t display

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  • Victor Col

    The captcha in my contact form won’t display correctly (please see attachment).

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    Alexander Hutsol Support Team
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    Victor Col
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    Mohsin Al-Rabieai Support Team

    Hi Victor,

    I’ve been debugging this line by line all the time and finally, I can only say that the GD library installed on your web server does not work properly. It always returns empty PNG or JPEG files when it calls and of GD functions including:

    imagepng
    imagecopyresampled
    imagedestroy
    imagecopy
    imageline
    imagecolorallocatealpha
    imagestring
    imagefilledrectangle

    and so on. I also checked to make sure it has proper file permissions. Also, once I thought it doesn’t have access to the font files, but that was not the case either. We can not fix this issue as it is directly related to your web host. These functions are not working properly and we are not sure why. Please note that they are native GD functions available on every web server.

    I can recommend you deactivate the Captcha and use reCaptcha v3 on your pages. This way it requires no captcha to validate the humans.

    Best regards

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    Victor Col
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    Victor Col
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    Victor Col
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    Private
    Alexander Hutsol Support Team
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    Private
    Victor Col
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    Alexander Hutsol Support Team

    Hello,

     

    In this case I recommend you to use the “Contact Form 7” plugin and there you’ll be able to set up reCaptcha v3:

    https://contactform7.com/recaptcha/

    Please try it and let us know the result.

     

    Regards.

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