#130389 CMS Jupiter Control Panel will not load after upgrading to latest version
Victory Creative 1 month, 3 weeks ago
We updated the Jupiter theme and related plugins to the latest version and now when trying to access our Jupiter Control Panel in the CMS, we are unable to get the page to load and after 5 minutes or so the page errors out. Here is the URL we’re referring to:
What’s the best way to troubleshoot this? We have a very experienced WP dev team and cannot provide access unless we get it from our client, so we’re hoping to get some direction to troubleshoot before we request permission. Happy to schedule a screenshare if that’s a possibility? The website is hosted on MediaTemple “Pro5” WP plan.
-PaulNodari Support Team 1 month, 3 weeks ago
Well, if it’s not possible to provide access details can you please provide a log file at least? also, if possible please share some information about the server
RegardsPrivateVictory Creative 1 month, 2 weeks agoThis reply has been marked as private.Alexander Hutsol Support Team 1 month, 2 weeks ago
You can create a temporary user and send wp-admin login details to your site in the private reply https://prnt.sc/qr3w3e .
Regards.PrivateVictory Creative 1 month, 2 weeks agoThis reply has been marked as private.Nodari Support Team 1 month, 2 weeks ago
Any chance to get FTP details as well? options panel page is not loading, it throws an error and I believe we can find this error source in the log file
RegardsVictory Creative 1 month, 2 weeks ago
What is the path to the log file you’re looking for?Nodari Support Team 1 month, 2 weeks ago
The usual location of the Log file is here: /wp-content/debug.log
Please enable debugger if it’s not enabled in the WordPress, simply add this line of codes in the wp-config.php file:
// Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true );
RegardsPrivateVictory Creative 1 month, 2 weeks agoThis reply has been marked as private.PrivateMohsin Al-Rabieai Support Team 1 month, 2 weeks agoThis reply has been marked as private.PrivateVictory Creative 1 month, 2 weeks agoThis reply has been marked as private.PrivateAlexander Hutsol Support Team 1 month, 2 weeks agoThis reply has been marked as private.PrivateVictory Creative 1 month, 2 weeks agoThis reply has been marked as private.Mohsin Al-Rabieai Support Team 1 month, 2 weeks ago
Do you have any antivirus, anti-malware, or firewalls that can cause this? Because this one is clearly an issue between your client and your webhost. Not sure, but maybe your web host firewall considered your requests as spam or maybe there is a blockage from your web host. Can you please try it with another PC/Laptop and network operator and also browser, please?
BestsVictory Creative 1 month, 2 weeks ago
Thanks Mohsin, we will explore further and let you know what we find.
-PaulAlexander Hutsol Support Team 1 month, 2 weeks ago
Sure, let us know the result.
Looking forward to your reply.
Regards.Victory Creative 1 month, 2 weeks ago
What is your recommendation for managing and reducing the number of assets (JS, CSS, web fonts, etc.) used by your Jupiter theme?
Nodari Support Team 1 month, 2 weeks ago
- This reply was modified 1 month, 2 weeks ago by Victory Creative.
We have one article about that question, please check it here: https://themes.artbees.net/docs/speed-optimizations/
Also, there is a caching plugin recommendation at the bottom
ThanksVictory Creative 1 month, 1 week ago
We’re already following the steps in that article. What about controlling through wp_dequeque’s? And how about in admin? The CMS seems to load a really high number of files.Mohsin Al-Rabieai Support Team 1 month, 1 week ago
If you put an exception through webfont.js file, you can use any caching plugin that combines the files into one and minify them to reduce the number of assets. This would work. A combination of Fastest Cache plugin and Autoptimize plugin would give good results if you combine the files through Fastest Cache and enable its page caching option, and then use Autoptimize to remove the “ver” variable at the end of the URLs. (nothing more).
You can also use WP Rocket plugin along which is the best plugin available, but it’s premium.
Regarding dequeuing the files, it’s not recommended to do it manually as it may cause further issues.