#76166 Comments are not displayed

Landing Forums JupiterX WordPress Theme Comments are not displayed

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • sarah dadoun

    Hello

    I have a website built with jupiter X : troismadeleines.com

    Unfortunately comments are not visible on post but when I activate the default twenty theme, then it works.

    for instance:when i go to  troismadeleines/fr/rousquilles , I can t see the comments below, but when i switch to the default theme, then they appear.)

    Elementor Pro support says that this is a problem with jupiter X and that they are not responsible for these bugs, can you please assist?:)

     

    Many thanks guys!

    Sarah

    Mohsin Al-Rabieai Support Team

    Hi Sarah,

     

    You are using the Elementor Canvas template on your pages. Kindly change them to Default Template and allow the comments on them as the screenshot attached and the issue will be resolved.

    sarah dadoun

    Nope:) That s still not working. Look at this page:

    troismadeleines.com/rousquilles. The comments are displayed in the theme builder elementor but not on the website.

    I changed to default but it didn t change anything. any other idea?

    Nodari Support Team

    Hey there

    there are several points to check when comments are not appearing in WordPress posts, please check them by following this list:
    1. it must be enabled as a default setting – check this image:

    2. check default WordPress theme if its theme related problem you will see comments in any default WordPress theme
    3. Plugins – Deactivate all your third party plugins and check if comments are appearing

    I tried 1 point and settings are correct, so, please check 2 and 3, I can also test it you allow me to do it

    Waiting for your results 🙂

    sarah dadoun

    Please do 🙂 you can test it.I still don t see the comments. thank you!

    sarah dadoun

    I checked 2. when i change to theme twenty one, then i see the comments . when I put it back to Jupiter X, then the comments disappear.

     

    Tatyana Hutsol Support Team

    Hello,

     

    I see Coming Soon page on the blog post https://take.ms/vSn0S even I’m logged in to wp-admin panel.

    Could you please disable it so I can check the post page?

     

    Thank you.

    Regards.

    sarah dadoun

    yes! please go ahead.I just removed it

    sarah dadoun

    I have sent the credentials if you saw, so you can log in.

    Tatyana Hutsol Support Team

    Hello,

     

    When you add Post Comments element, it should be placed in the Single Post template only, not inside the Post Content.

    I removed Post Comments element from the post content https://take.ms/kEvwp , https://take.ms/lLxAK and added it to Single Post template only https://take.ms/O8YcZ , https://take.ms/n8E2z .

    Now the comments box is visible https://take.ms/CaQvv .

    Clear your browser cache and check.

     

    Thank you.

    Regards.

    sarah dadoun

    Hello

    Yes it works for the English parts. but not for the french. I did remove comments in the post sections and cleared the cache. Can you assist forthis page

    https://troismadeleines/fr/rousquilles

    I can t see comments. It says they are closed although I checked the discussion, customizer and such. Thanks

    Nodari Support Team

    Hello Sarrah

    Sorry, but your site is not available right now: https://prnt.sc/u2oijm is this temporary problem?

    sarah dadoun

    no try again:) I removed the maintenance

     

    Mohsin Al-Rabieai Support Team

    Hi Sarah,

    My apologies for the delayed response.

    I investigated this for an hour and realized that the “Page Attributes” and “Discussion” options on your pages are not changing at all. Yes, when you save the updates on the page, it shows it’s saved, but when you refresh the editor, it will be the same as before. I wonder if this is something related to the Elementor pro or not because it happens even with the Twenty Twenty template. I recommend you reach out to them and see if they can investigate this, as it’s not having to do anything with the Jupiter X theme. (Please switch to another theme and see what I mean).

    Thanks for your understanding.

    Bests

Viewing 14 posts - 1 through 14 (of 14 total)
You must be logged in to reply to this topic. Login