#138928 conflicts with elementor and theme customization

Landing Forums JupiterX WordPress Theme conflicts with elementor and theme customization

Viewing 18 posts - 1 through 18 (of 18 total)
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  • Rob Strickland

    Hello,

    I am having some issues using Elemetor… and the theme customizer will not load without issue.

    I have checked all the server specifications and were up to snuff there… and Elementor says the issues are with the theme.

    Here’s a video explainer: https://www.loom.com/share/e9023da5794c495caf20cea95c49758f

    Thanks in advance for your help. I hope to be able to have things like the lightboxes, text editors and then customizer working again soon.

    Regards,

    Rob

    Amir Rather Support Team

    Hi there

    Please turn this off until we check the website Access Denied – Sucuri Website Firewall

    Regards

    Rob Strickland

    pls, try again. I have deactivated sucurri

    Amir Rather Support Team

    Hi Rob

    Unfortunately, it is still blocking me https://take.ms/1qRyu I tried a VPN as well.

    Regards

    Mohsin Al-Rabieai Support Team

    Hi Rob,

    My apologies, but I still see the Sucuri firewall page. My access is denied. Can you please deactivate it if it’s still activated?

    Bests

    Rob Strickland

    It is a bad idea to turn off firewall for a time longer than few minutes. Otherwise it brings severe security risks. It would be better to find out what restrictions should be lifted for troubleshooting.

    Can you give me a static IP, or something like that?

    TIA, Rob

    Rob Strickland

    … or we could plan a time to be online together, and I can turn off the firewall for a short time while you investigate.

    I am in Mountain Standard Time USA… but reasonable overlaps in our days must exist and I am confident we could schedule something.

    Thanks!

    Rob

    Rob Strickland

    Perhaps this info will help you from the server admin?

     

    [07-Jan-2022 18:24:34 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function jupiterx_is_help_links() in /home/denverjanitorial/public_html/wp-content/plugins/jupiterx-core/includes/customizer/settings/header/popup.php:66
    Stack trace:
    #0 /home/denverjanitorial/public_html/wp-includes/class-wp-customize-control.php(259): {closure}(Object(JupiterX_Customizer_Control_Alert))
    #1 /home/denverjanitorial/public_html/wp-includes/class-wp-customize-control.php(316): WP_Customize_Control->active()
    #2 /home/denverjanitorial/public_html/wp-content/themes/jupiterx/lib/api/customizer/includes/base/class-control.php(88): WP_Customize_Control->to_json()
    #3 /home/denverjanitorial/public_html/wp-content/themes/jupiterx/lib/api/customizer/includes/control/class-alert.php(59): JupiterX_Customizer_Base_Control->to_json()
    #4 /home/denverjanitorial/public_html/wp-includes/class-wp-customize-control.php(336): JupiterX_Customizer_Control_Alert->to_json()
    #5 /home/denverjanitorial/public_html/wp-includes/class-wp-customize-manager.php(4971): WP_Customize_Control->json in /home/denverjanitorial/public_html/wp-content/plugins/jupiterx-core/includes/customizer/settings/header/popup.php on line 66
    [07-Jan-2022 18:24:42 UTC] PHP Warning:  array_merge(): Expected parameter 1 to be an array, string given in /home/denverjanitorial/public_html/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/plugin.php on line 464
    [07-Jan-2022 18:24:42 UTC] PHP Warning:  array_filter() expects parameter 1 to be array, null given in /home/denverjanitorial/public_html/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/plugin.php on line 467
    [07-Jan-2022 18:24:42 UTC] PHP Warning:  Invalid argument supplied for foreach() in /home/denverjanitorial/public_html/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/plugin.php on line 480

    Mohsin Al-Rabieai Support Team

    Hi Rob,

    If the error relates to the issue, it means that you are using an old version of the theme. You might be using Jupiter X Core plugin (latest version) along with an old version of the theme. However, this alone might not be the problem. You also need to deactivate Jupiter X Pro and Raven plugins (if you are using any) and clear your transients once after updating the theme.

    Bests

    Private
    Mohsin Al-Rabieai Support Team
    This reply has been marked as private.
    Rob Strickland

    Thanks,

    I have added your IP to our whitelist. This should allow you access.

    I have deactivated x-Pro, and the following message pops up after doing so, which is counterintuitive if it is incomplatible.

    I look forward to resolving these issues. Thank you,

    Rob

    Amir Rather Support Team

    Hi there

    You just need to remove the Raven plugin, download the latest Jupiter X v1.26.0 here https://themes.artbees.net/dashboard/releases/

    Upload it in Appearance > Themes > Add new > Upload and select Replace.

    Please try and let us know.

    Rob Strickland

    Thanks. this action has restored the control panel and customizer… but there is still a bug with the text editor. Video explainer here: https://www.loom.com/share/28db49b8b56d4309a14daba4c06a46ef

     

    TIA,

    Rob

     

     

    Amir Rather Support Team

    Hi there

    Please allow me access from 182.64.254.150

    Regards

    Rob Strickland

    ok, you should be set now… if not wait :15 😉

    Amir Rather Support Team

    Hi there

    Strangely I see the Text/Visual working correctly here https://take.ms/pHaQX

    This might actually be happening because of the cache.

    Could you please clear your browser cache (ctrl+f5 or cmd+f5) and purge the plugin cache (if using any cache plugin).

    You can also check out this video to clear your cache and do a hard reload http://take.ms/p9ced

    You could also check on any other device or browser.

    Please get back to us in case the issue still persists.

    Waiting for your reply.

    Rob Strickland

    yep, the cached did it. Thanks

    Amir Rather Support Team

    You’re most welcome Rob 🙂

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