#106962 Contact Form

Landing Forums Jupiter WordPress Theme Contact Form

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  • Jason Blalack

    https://www.chinesemedicinedoc.com/contact

    I am wondering if there is supposed to be a success screen or message after the client submits form. It just goes back to form and it is unclear if it worked (for the user).

    Or is there a better contact form that you are recommending for Jupiter.

    Thanks,

    -Jason

     

    Danish Iqbal Support Team

    Hello Jason,

     

    After debugging the issue a lot, it looks like this is a cache issue because if you login, the form will show the success message but it doesn’t while logged out.

    Could you please allow me to disable the plugins temporarily to debug this issue further?

    Also, it’s better to use only 1 cache plugin which is WP Rocket rather than multiple cache plugins.

     

    Regards.

    Private
    Jason Blalack
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Jason,

     

    1 – Okay, I removed the Autoptimize plugin and the form is now showing the success message properly. Please clear the browser cache and check the form.

    2 – Yes, I was talking about the Autoptimize. It’s better to use only 1 cache plugin which in your case is WP Rocket.

     

    Let me know if you need more help.

     

    Regards.

    Private
    Jason Blalack
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Jason,

     

    Here’s the screenshot confirming that it’s showing the success message https://tinyurl.com/ycm4vd2x

    The message automatically hides after few seconds.

    If you want we can increase it’s font size.

     

    Regards.

    Private
    Jason Blalack
    This reply has been marked as private.
    Nodari Support Team

    Hi Jason

    Try this css code:

    .contact-form-message {
    font-size: 17px;
    }

    Let me know the results

Viewing 8 posts - 1 through 8 (of 8 total)
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