#132751 Critical Error on Website after Jupiter X Activation
mknetemann1-9c16bb75 2 weeks, 3 days ago
I keep getting the following message when attempting to install Jupiter X: “There has been a critical error on this website. Please check your site admin email inbox for instructions.” This occurs when I go to activate the Jupiter X and Elementor plugins. PHP for hosting (domain.com) is 7.4 so ctype is included which I have read has been an issue in the past.Alexander Hutsol Support Team 2 weeks, 3 days ago
I tried to log in to your site dashboard with the login details you provided but, unfortunately, I got the “Login Incorrect” error message. Also, we need FTP (FTP host, FTP user, FTP password, FTP port) login details to your site to be able to check the issue. Please send the requested information in the private reply https://prnt.sc/qr3w3e .
Regards.Privatemknetemann1-9c16bb75 2 weeks, 3 days agoThis reply has been marked as private.PrivateNodari Support Team 2 weeks, 2 days agoThis reply has been marked as private.Privatemknetemann1-9c16bb75 2 weeks, 2 days agoThis reply has been marked as private.Nodari Support Team 2 weeks, 1 day ago
Sorry for the inconvenience, we are investigating this problem with the developer team and we will be back to you as soon as we get reliable infomration
Thanks for understandingPrivatemknetemann1-9c16bb75 1 week, 6 days agoThis reply has been marked as private.Alexander Hutsol Support Team 1 week, 6 days ago
Please contact your hosting provider support and ask them to check the ctype PHP extension is installed and activated on your server, because when checking the PHP info I don’t see ctype in the list of extensions. When the module installed/activated it should looks like this https://i.imgur.com/O7aN8vF.png
Let us know if our further assistance is needed.
Regards.Privatemknetemann1-9c16bb75 6 days, 5 hours agoThis reply has been marked as private.Mohsin Al-Rabieai Support Team 3 days, 17 hours ago
Ok looks like the issue is now resolved. I could even install a template on your website. Please check now.
Bestsmknetemann1-9c16bb75 3 days, 10 hours ago
Thank you so much! Think we can close the ticket and I appreciate all of the help.Alexander Hutsol Support Team 3 days, 3 hours ago
You are welcome 🙂
Feel free to create a new topic if you have any other questions.