#43010 Customize panel not working
Max Bayram 2 years, 6 months ago
I do have a similar issue with an icon library not loading, but I see that is a known issue. Something that appears to NOT be a known issue is the Customize panel isn’t functioning properly for us (attached an image), making it impossible to edit any of the content featured there.
Is this a known issue and is there a fix for it underway?Alexander Hutsol Support Team 2 years, 6 months ago
Please make sure your theme and required plugins (Jupiter X Core and Raven) are updated to the latest versions.
How to update the theme you can find in these articles:
1. Automatic update https://themes.artbees.net/docs/updating-jupiter-x-theme-automatically/
2. Updating via WP Dashboard https://themes.artbees.net/docs/updating-jupiter-x-theme-via-wordpress-dashboard/
3. Updating via FTP https://themes.artbees.net/docs/updating-jupiter-x-theme-via-ftp/
Important! Don’t forget to create full site backup including the database before starting the update process.
Note, the Jupiter X Core and the Raven plugins should be activated for the proper Customize panel functioning.
Let us know if our further assistance is needed.