#43010 Customize panel not working

Landing Forums JupiterX WordPress Theme Customize panel not working

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  • Max Bayram

    Hello–

    I do have a similar issue with an icon library not loading, but I see that is a known issue. Something that appears to NOT be a known issue is the Customize panel isn’t functioning properly for us (attached an image), making it impossible to edit any of the content featured there.

    Is this a known issue and is there a fix for it underway?

    Alexander Hutsol Support Team

    Hello,

    Please make sure your theme and required plugins (Jupiter X Core and Raven) are updated to the latest versions.

    How to update the theme you can find in these articles:
    1. Automatic update ​https://themes.artbees.net/docs/updating-jupiter-x-theme-automatically/

    2. Updating via WP Dashboard ​https://themes.artbees.net/docs/updating-jupiter-x-theme-via-wordpress-dashboard/

    3. Updating via FTP ​https://themes.artbees.net/docs/updating-jupiter-x-theme-via-ftp/

    Important! Don’t forget to create full site backup including the database before starting the update process.

    Note, the Jupiter X Core and the Raven plugins should be activated for the proper Customize panel functioning.

     

    Let us know if our further assistance is needed.

    Regards.

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