#79928 Customizer: 404 Template: „Fetching“

Landing Forums JupiterX WordPress Theme Customizer: 404 Template: „Fetching“

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  • Juliane Berny

    Dear Artbees-Team ,

    we are trying to get a custom 404 page, wich we have created as described.
    But we are facing some issues, when we try to set it up under -> customize -> pages -> 404 Settings windows keeps on Template: „Fetching“ .
    The problem arose when a second language was added. We work with “Polylang”. Standard language is DE and now we  have EN, NL, and ES, too.
    This Is there any workaround for that ?

    WP Version: 5.5.1
    Theme Version: 1.18.0 (we use the child theme)

    Kind Regards
    Juliane

    SYSTEM INFO
    Server Environment
    Operating System: Linux
    Software: Apache
    MySQL version: Percona Server (GPL), Release ’28’, Revision ‘c335905’ v5.7.25-28
    PHP Version: 7.2.33
    PHP Max Input Vars: 1500
    PHP Max Post Size: 32M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected
    WordPress Environment
    Version: 5.5.1
    WP Multisite: No
    Max Upload Size: 32 MB
    Memory limit: 256M
    Permalink Structure: /%postname%/
    Language: de-DE
    Timezone: Europe/Berlin
    Debug Mode: Inactive

    Theme
    Name: JupiterX Child
    Version: 1.0.0
    Author: Artbees
    Child Theme: Yes
    Parent Theme Name: JupiterX
    Parent Theme Version: 1.18.0
    Parent Theme Author: Artbees

    Active Plugins
    Advanced Custom Fields – 5.9.0 By Elliot Condon
    CMS Tree Page View – 1.6.1 By Jon Christopher
    Elementor – 2.9.14 By Elementor.com
    Email Address Encoder – 1.0.21 By Till Krüss
    JetBlog For Elementor – 2.2.9 By Crocoblock
    JetElements For Elementor – 2.3.2 By Crocoblock
    JetEngine – 2.4.11 By Crocoblock
    JetMenu – 2.0.5 By Crocoblock
    JetSmartFilters – 2.0.0 By Crocoblock
    JetTabs For Elementor – 2.1.7 By Crocoblock
    JetTricks – 1.2.11 By Crocoblock
    Jupiter X Core – 1.17.0 By Artbees
    Menu Icons – 0.12.5 By ThemeIsle
    Page Links To – 3.3.4 By Mark Jaquith
    PlanSo Forms – 2.6.2 By PlanSo.de
    Polylang – 2.8.1 By WP SYNTEX
    Raven – 1.10.1 By Artbees
    Real Media Library – 4.9.5 By devowl.io
    WP-Sweep – 1.1.3 By Lester ‘GaMerZ’ Chan
    WP Google Map Pro – 3.4.3 By flippercode
    Yoast SEO – 14.9 By Team Yoast

    Juliane Berny

    Ok – Problem fixed.
    Theme update solved the problem.

    You can resolve this ticket.

    Tatyana Hutsol Support Team

    Hello,

     

    Glad to hear it.

    Thanks for informing!

     

    Regards.

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