#127422 customizer of the Jupiter Theme doesn’t load

Landing Forums Jupiter WordPress Theme customizer of the Jupiter Theme doesn’t load

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  • Reto Kessler

    Hi all

    The customizer of the Jupiter Theme doesn’t load any more. It looks like image 1.

    I am using WordPress Version 5.8 and Jupiter as a parent theme.

    What I already tried is:

    • Check WordPress Address (URL) and Site Address (URL) are not the same > are the same
    • Check on another browser > no effect
    • Switch to child theme > no effect
    • Deactive all plugins, purge theme, site and browser cache > no effect

    Any ideas what this could be?

    Best reagards

    Reto

     

    Private
    Reto Kessler
    This reply has been marked as private.
    Tatyana Hutsol Support Team

    Hello,

     

    What is the FTP password?

    You didn’t provide it.

     

    Looking forward to your reply.

    Regards.

    Private
    Reto Kessler
    This reply has been marked as private.
    Alexander Hutsol Support Team

    Hello,

     

    The reason was you were using PHP 8 version.

    I changed it to 7.4 version via the .htaccess file and the Customizer is loading now http://snpy.in/5ihrJ4 .

     

    Regards.

    Reto Kessler

    I would never have thought of that! THank you for you support!

    Reto

    Amir Rather Support Team

    You’re most welcome Reto 🙂

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