#77469 edge slider and tab slides not working
Mark Narusson 1 month ago
The theme has been running fine for a few years but now the edge slider and tab slider have stopped working? Also some page content is not showing on the homepage?
The theme is up to date, as are WordPress and other plugins. I’ve turned the theme off/on but still the issue persists. I’ve also tried turning off all plugins but still the same.
Any help would be appreciated.
ThanksAlexander Support Team 3 weeks, 6 days ago
Would you mind to provide us with FTP (FTP host, FTP user, FTP password, FTP port) login details in the private reply https://prnt.sc/qr3w3e to check the issue?
Regards.PrivateMark Narusson 3 weeks, 3 days agoThis reply has been marked as private.Danish Iqbal Support Team 2 weeks, 6 days ago
I can see some JS errors in the console and I suspect that is the reason for the issue.
When exactly did this issue happen?
Did it happen after you updated something? If yes, what exactly were you trying to update after which this issue happened?
To debug this further, could you please allow me to disable the plugins/theme temporarily?
Also, the FTP details that you shared are showing an error:
Command: USER ******* Response: 331 User ****** OK. Password required Command: PASS *************** Response: 530 Login authentication failed Error: Critical error: Could not connect to server
PrivateMark Narusson 2 weeks, 6 days agoThis reply has been marked as private.Danish Iqbal Support Team 2 weeks, 5 days ago
- This reply was modified 2 weeks, 6 days ago by Danish Iqbal.
The issue was happening because of 3 things:
1 – You were using the original version of WPBakery which is not compatible with the theme. The theme is compatible with the modified version of WPBakery. I activated the modified version of the WPbakery. It shows an update notice, please ignore that.
2 – WP 5.5 was triggering some JS errors. I have downgraded the WP to 5.4.2 till we make the theme compatible with WP 5.5
3 – Your child theme does not seem to be fully compatible with the latest version of the theme. I activated the parent theme and the slider and the content is showing fine now.
Please re-check your child theme code and make it compatible with the latest version of the theme.
Please check the site and let me know.
Regards.Mark Narusson 2 weeks, 5 days ago
Super thanks for fixing those items
MarkPrivateDanish Iqbal Support Team 2 weeks, 5 days agoThis reply has been marked as private.