#138507 Elementor not working
Marie Wengler 4 weeks, 1 day ago
I have to make changes to my website https://www.minddesign.dk but Elementor is not working as it is supposed.
I cannot activate the burger menu and cannot make changes in my layout. See attached illustrations.Alexander Hutsol Support Team 4 weeks, 1 day ago
Please update your theme to the latest version as described in this article https://themes.artbees.net/docs/updating-jupiter-x-theme-automatically/ , as you are using outdated version 1.19.0.
When it’s done check the Elementor editor.
Let us know if our further assistance is needed.
Regards.Marie Wengler 4 weeks, 1 day ago
I have tried to update the theme, but it is unfortunately still not working 🙁
What else can I do?
Marie.Amir Rather Support Team 4 weeks, 1 day ago
After updating Elementor to 3.4.x and higher, the widgets of Elementor may not appear due to a conflict with the Raven plugin. You should keep the Raven plugin deactivated because you no longer need it. The Raven plugin has been merged with the Jupiter X Core plugin and keeping it active can cause further issues like this. In order to resolve this issue, remove the Raven plugin and use the Transient Manager plugin and remove all of your transients once.
I did this on your website please check now.
RegardsMarie Wengler 4 weeks, 1 day ago
Brilliant, Amir! It’s working perfectly now. Great to know what the problem was. I try to keep that in mind should it occur on any of my other Jupiter X sites. Thanks a lot!Amir Rather Support Team 4 weeks, 1 day ago
You’re most welcome Marie 🙂