#74253 Empty space on the right in edit mode

Landing Forums Jupiter WordPress Theme Empty space on the right in edit mode

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  • Seymour Segnit

    Hello,

    After updating the elementor plugins, theme and other required plugins, content of the some pages is shifted to the left and on the right is white space. In incognito mode that does not show.
    Can you help us?

    https://prnt.sc/tt7srf

    This is the url: https://www.magfast.com/cs-interstitial/

    Thank you

    Amir Rather Support Team

    Hi There

    Strangely I see the page correctly https://prnt.sc/ttl3dw

    If space doesn’t show in the incognito mode? This might actually be happening because of the cache.

    Could you please clear your browser cache (ctrl+f5 or cmd+f5) and purge the plugin cache (if using any cache plugin).

    You can also check out this video to clear your cache and do a hard reload http://take.ms/p9ced

    You could also check on any other device or browser.

    Please get back to us in case the issue still persists.

    Waiting for your reply.

    Seymour Segnit

    Hi Amir,

    Thank you for you reply. I tested in 3 different browsers, and in incognito mode and it is behaving the same.

    Please check the video: https://www.screencast.com/t/HClBkS6GUSTW

    When I turn off stretch section, it gets centered.

    Regards

    Amir Rather Support Team

    Could you please send over your administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

    Private
    Seymour Segnit
    This reply has been marked as private.
    Private
    Tatyana Hutsol Support Team
    This reply has been marked as private.
    Seymour Segnit

    Hi Tatyana,

    Sorry, we are protected by Wordfence. I will duplicate live server and send you an IP so you can spoof to it and test without any concerns .

    I will let you know when it is done.

    Thanks

    Nodari Support Team

    Hey there

    Is there any update? can you please temporarily disable this feature? supporters are from different countries if you unlock only one other will be not able to check your problem

    Regrads

    Private
    Seymour Segnit
    This reply has been marked as private.
    Private
    Seymour Segnit
    This reply has been marked as private.
    Tatyana Hutsol Support Team

    Hello,

     

    I added the data in the hosts file, but couldn’t log in https://take.ms/t4PJP .

    Please re-check.

    Thank you.

     

    Regards.

     

    Private
    Seymour Segnit
    This reply has been marked as private.
    Tatyana Hutsol Support Team

    Hello,

     

    I updated the theme to 6.6.0 version and WPBakery plugin. Now the content is shown fine https://take.ms/OpHWP .

    Clear your browser cache and check.

     

    Thank you.

    Regards.

    Seymour Segnit

    Hi Tatyana,

    Thank you for you feedback.

    Unfortunately on these two pages problem still exists, so I do not think that the issue has been resolved by updating theme and wpbakery plugin:

    https://www.magfast.com/cs-interstitial-3-1/

    https://www.magfast.com/launch-campaign-desktop/

    Please find screenshots attached.

    Thanks

    Seymour Segnit

    P.S. You have to be logged in to see the issue.

    Seymour Segnit

    Hello,

    Any luck with the login?

    Alexander Support Team

    Hello,

    Please take our apologies for the delay in response.

    First of all I see that you are using the Elementor builder on your site within the Jupiter 6 theme version that is not right, because Jupiter 6 uses WPBakery Page Builder as the main page builder. If you want to use Elementor I’d recommend you to switch to the Jupiter X theme version where the Elementor is the default builder. Here you can read about the switching to Jupiter X https://themes.artbees.net/docs/upgrading-jupiter-theme-to-version-x/

    As for the pages where you see the problem please make sure you set the “Elementor Full Width” page template as shown on the screenshot https://prnt.sc/u0xft0

     

    Let us know if our further assistance regarding this matter is needed.

     

    Regards.

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