#80772 error 500 in saving template with dynamic fields

Landing Forums JupiterX WordPress Theme error 500 in saving template with dynamic fields

Viewing 9 posts - 1 through 9 (of 9 total)
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  • Christophe Rastoin


    I encounter this problem while trying to save my work.
    I have increased the RAM of my hosting (but right now my provider’s site seems to bug on the increase of my SQL server’RAM, so this is to be done).
    Strange enough, some changes I made are actually saved ( from the “Content” tab / “adding a fallback”) while others are not, in particular the ones made in the “Style” tab (adding borders for instance).
    I didn’t update WP (5.4.2) JupiterX (1.20.0) Elementor (2.9.14) Raven (1.10.0) because of the troubles I see around.

    I’m trying to achieve a single template for a custom post type (see picture)

    My questions :
    Should I update ? and what ?
    Is the error 500 due to the RAM or the updates ? Or do you have a clue ?
    Is it possible that dynamic fields could not be styled ?

    You can have a look at my system status below.


    <hr />

    ### WordPress Environment ###

    Home URL: http://amu.crescendo-formation.fr/
    Site URL: http://amu.crescendo-formation.fr/
    WP Content URL: http://amu.crescendo-formation.fr/wp-content
    WP Upload Path: /home/crescendby/E2twentecha/wp-content/uploads
    WP Upload URL: http://amu.crescendo-formation.fr/wp-content/uploads
    WP Version: 5.4.2
    WP Multisite: FalseNo
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Front Page Display: page
    Front Page: Home (#48)
    Posts Page: Unset
    WP Memory Limit: 512 MB
    Database Table Prefix: Length: 7 – Status: Acceptable
    WP Debug Mode: FalseDisabled
    Language: en_US
    The Main WP Directory: TrueWritable
    The wp-content Directory: TrueWritable
    The uploads Directory: TrueWritable
    The plugins Directory: TrueWritable
    The themes Directory: TrueWritable

    ### Theme ###

    Name: Crescendo
    Version: 1.0.0
    Author URL: http://crescendo-formation.fr
    Child Theme: True
    Parent Theme Name: JupiterX
    Parent Theme Version: 1.20.0
    Parent Theme Author URL: https://artbees.net/

    ### Browser ###

    Browser Info: Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML
    like Gecko) Chrome/85.0.4183.83 Safari/537.36Browser: ChromeVersion: 85.0.4183.83Platform: Apple

    ### Server Environment ###

    Server Info: Apache
    Localhost Environment: FalseNo
    PHP Version: 7.3.18
    ABSPATH: /home/crescendby/E2twentecha/
    PHP Memory Limit: 512 MB
    PHP Post Max Size: 130 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 16000
    PHP Display Errors: FalseDisabled
    SUHOSIN Installed: FalseDisabled
    MySQL Version: 5.7.31
    Max Upload Size: 128 MB
    Default Timezone is UTC: True
    PHP XML: True
    MBString: True
    SimpleXML: True
    Fsockopen/cURL: True
    SoapClient: True
    DOMDocument: True
    GZip: True
    Zip Archive: True
    Iconv: True
    OPcache: FalseOPcache extension is disabled. Contact your hosting provider to enable it.
    HTTP Requests: True
    Communication with artbees.net: True

    ### Database ###

    Database Info: 7.44MB
    ingle8_options Info: 2.59 MB
    ingle8_links Info: 0.03 MB
    ingle8_commentmeta Info: 0.05 MB
    ingle8_term_relationships Info: 0.03 MB
    ingle8_postmeta Info: 2.81 MB
    ingle8_posts Info: 1.58 MB
    ingle8_term_taxonomy Info: 0.05 MB
    ingle8_terms Info: 0.05 MB
    ingle8_comments Info: 0.09 MB
    ingle8_termmeta Info: 0.05 MB
    ingle8_usermeta Info: 0.05 MB
    ingle8_users Info: 0.06 MB
    Theme Mods Info: 13.1 KB

    ### Active Plugins (31) ###

    Advanced Custom Fields: by Elliot Condon – 5.9.0
    BackWPup: by Inpsyde GmbH – 3.7.1
    Co-Authors Plus: by Mohammad Jangda
    Daniel Bachhuber
    Automattic – 3.4.3

    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    Cookie Notice: by dFactory – 1.3.2
    Customizer Export/Import: by The Beaver Builder Team – 0.9.2
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
    Elementor: by Elementor.com – 2.9.14
    Envato Market: by Envato – 2.0.5
    Import Users: by Smackcoders – 1.2.3
    JetBlog For Elementor: by Crocoblock – 2.2.9
    JetElements For Elementor: by Crocoblock – 2.3.3
    JetEngine: by Crocoblock – 2.4.11
    JetPopup: by Crocoblock – 1.4.0
    JetSmartFilters: by Crocoblock – 2.0.0
    Jupiter X Core: by Artbees – 1.17.0
    Loco Translate: by Tim Whitlock – 2.4.3
    MainWP Child: by MainWP –
    Raven: by Artbees – 1.10.0
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
    Wordfence Security: by Wordfence – 7.4.11
    WP-DBManager: by Lester ‘GaMerZ’ Chan – 2.80.3
    WP Reset: by WebFactory Ltd – 1.80
    Slimstat Analytics: by Jason Crouse –
    WP Ultimate CSV Importer: by Smackcoders – 6.1.7
    WP Ultimate Exporter: by Smackcoders – 1.5.5
    WPS Bidouille: by WPServeur
    Benoti – 1.16.3

    WPS Cleaner: by WPServeur
    NicolasKulka – 1.4.8

    WPS Hide Login: by WPServeur
    tabrisrp – 1.5.6

    WPS Limit Login: by WPServeur
    NicolasKulka – 1.4.9

    WunderWP: by Artbees – 1.5.1


    Christophe Rastoin

    … sorry submitted too fast.

    and sending credentials through a PM.


    Christophe Rastoin
    This reply has been marked as private.
    Nodari Support Team

    Hey there

    Christophe, there are several things to pay attention while investigating your admin dashboard, please check them
    1. Wordfence has some problems with tElementor and starts from this, deactivate it and check again
    2. Third-party plugin – you have a bunch of third party plugins, deactivate them and check again
    3. outdated WordPress and plugins – this might be also a problem, I see your WordPress and plugins are outdated at this moment
    4. Theme – to exclude theme form this problem switch it to the default WordPress theme and check again

    Let me know the results of these tests Christophe,

    Lastly, you can also contact to Elementor support since this problem is happening in Elementor,

    Christophe Rastoin


    Thanks for the reply.

    I didn’t update WP, JupiterX and plugins because of the troubles I saw on some other sites.

    Do you confirm that I can run the updates ?

    Christophe Rastoin

    <div>Let me quote <span class=”bbp-author-name”>Amir in another thread : </span></div>
    <div><span class=”bbp-support-staff-tag”><span class=”bbp-author-name”>”Amir Rather </span>Support Team</span> <span class=”bbp-reply-post-date”>1 hour, 41 minutes ago</span></div>
    <div class=”bbp-reply-content”>

    Most Welcome,

    I suggest you defer both updates until the next Jupiter X update.



    Nodari Support Team

    Hi Cristoph

    Well, yes, there are some issues with the latest version of Wp JupX and Elementor but it is mainly related to the template installation part and contact form widget (which will be fixed today) other than this there is no other known problems, so, I thought since you already have template installed you should not have a problem, however, creating a backup or testing it on stage is a must 🙂

    Also, there are other points in my message before the update

    Let me know your progress 🙂

    Christophe Rastoin

    Hi Nodari,

    I did follow all your recommendations, until the last updates, without success (apparently)…

    Then backuped all the site, proceeded to the last updates –> no success (apparently)

    After that I decided to start another template from scratch. And this new one worked fine !!! I don’t want to spend time to understand how or why but here are the facts (did I do something else or my hosting provider ? who can know)

    I would like to add that I struggled a lot on this template with JetEngine / Post-types / Relations / Listing grid / Template Single etc.  and I would like to recommend this video (among all other Paul videos) about using relationships between CPT, very clear and instructive.

    I’d be interested to know your opinion if you have time to watch it.

    As for now, problem solved.

    Thanks again.

    Nodari Support Team

    Hello Christophe

    First of all, it’s very nice, you solved your problem yourself 🙂

    Regarding video and Jet plugins, those plugins are very complex actually, they can do amazing things, but to know all of their features you need advanced knowledge of their features, basically, these plugins can reach every single corner of the database and create a complex relationship between any post type

    Have a great week Christophe, I will mark this ticket as a resolved for now 🙂

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