#41904 Error importing Template: There is an error while installing the template..

Landing Forums JupiterX WordPress Theme Error importing Template: There is an error while installing the template..

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  • Andrea Pedretti

    Hello,

     

    importing the template “Architects” i have this error:

    “There is an error while installing the template, please contact support.”

    Can you help me please

    Alexander Hutsol Support Team

    Hello Andrea,

    I imported the Architects template on your site https://prnt.sc/qopchb

    Please check it now.

     

    Regards.

    Ben Bazar

    Hi, I’m having a similar issue:
    <div id=”jupiterx-modal” class=”jupiterx jupiterx-modal jupiterx-modal–error”>
    <div class=”jupiterx-modal-content”>
    <div class=”jupiterx-modal-header”>
    <h3 class=”jupiterx-modal-title”>Something went wrong!</h3>
    </div>
    <div class=”jupiterx-modal-desc”>There is an error while installing the template, please contact support.</div>
    </div>
    </div>
    <div></div>
    <div>I was trying to do a full import of the Energy template.</div>
    <div>I’ve modified the config file so include the higher memory limit, as that looked like it could be causing the issue.</div>
    <div>However I’m still getting the error.</div>
    <div>
    Any chance you could take a look?</div>
    <div>(I figured I could piggy back this post, saves making a new one.)</div>
    <div></div>
    <div></div>
    <div></div>
    <div></div>
    <div></div>

    Ben Bazar

    Oh man, sorry about the formatting of that post

    Nodari Support Team

    HI Ben

    No problem with the formatting, everything is clear ūüôā

    Let me check your problem, please provide access details of your website privately and I will investigate your problem

    Private
    Ben Bazar
    This reply has been marked as private.
    Ben Bazar

    If you have issues logging into WP, you might need to shoot me your IP for our server tech to whitelist.

    Private
    Nodari Support Team
    This reply has been marked as private.
    Ben Bazar

    Sorry, can you message me directly?
    I think due to me piggybacking onto this other post, I can’t see your private message.

    Also, sorry Alexander if you’re getting notifications..

     

    Private
    Ben Bazar
    This reply has been marked as private.
    Private
    Tatyana Hutsol Support Team
    This reply has been marked as private.
    Private
    Andrea Pedretti
    This reply has been marked as private.
    Tatyana Hutsol Support Team

    You’re welcome.

    Thank you for the reply.

     

    Have a great day!

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