Error importing Template: There is an error while installing the template..

[Andrea Pedretti]

Hello,

 

importing the template “Architects” i have this error:

“There is an error while installing the template, please contact support.”

Can you help me please

[Alexander Hutsol]

Hello Andrea,

I imported the Architects template on your site https://prnt.sc/qopchb

Please check it now.

 

Regards.

[Ben Bazar]

Hi, I’m having a similar issue:
<div id=”jupiterx-modal” class=”jupiterx jupiterx-modal jupiterx-modal–error”>
<div class=”jupiterx-modal-content”>
<div class=”jupiterx-modal-header”>
<h3 class=”jupiterx-modal-title”>Something went wrong!</h3>
</div>
<div class=”jupiterx-modal-desc”>There is an error while installing the template, please contact support.</div>
</div>
</div>
<div></div>
<div>I was trying to do a full import of the Energy template.</div>
<div>I’ve modified the config file so include the higher memory limit, as that looked like it could be causing the issue.</div>
<div>However I’m still getting the error.</div>
<div>
Any chance you could take a look?</div>
<div>(I figured I could piggy back this post, saves making a new one.)</div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>

[Ben Bazar]

Oh man, sorry about the formatting of that post

[Nodari]

HI Ben

No problem with the formatting, everything is clear 🙂

Let me check your problem, please provide access details of your website privately and I will investigate your problem

[Ben Bazar]

This reply has been marked as private.

[Ben Bazar]

If you have issues logging into WP, you might need to shoot me your IP for our server tech to whitelist.

[Nodari]

This reply has been marked as private.

[Ben Bazar]

Sorry, can you message me directly?
I think due to me piggybacking onto this other post, I can’t see your private message.

Also, sorry Alexander if you’re getting notifications..

 

[Ben Bazar]

This reply has been marked as private.

[Tatyana Hutsol]

This reply has been marked as private.

[Andrea Pedretti]

This reply has been marked as private.

[Tatyana Hutsol]

You’re welcome.

Thank you for the reply.

 

Have a great day!

[Author]

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