#135324 error occur while importing template
agustin-d1d15d62 3 weeks, 3 days ago
Hello I could not upload any template , always appera the same messege ” something went wrong. error occur while importing template. Could you help me with this?
Thank you in advance.Amir Rather Support Team 3 weeks, 2 days ago
Which template would you like to install?
Please authorize us to install it for you.
Regardsagustin-d1d15d62 3 weeks, 2 days ago
Thank you for your response. I athorize you to install the following template:
Thank youAlexander Hutsol Support Team 3 weeks, 2 days ago
Please provide us with FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply https://prnt.sc/qr3w3e to check the issue with the template import.
Regards.Privateagustin-d1d15d62 3 weeks, 2 days agoThis reply has been marked as private.Privateagustin-d1d15d62 3 weeks, 2 days agoThis reply has been marked as private.Amir Rather Support Team 3 weeks, 1 day ago
Checking the error logs I see this error PHP Warning: set_time_limit() has been disabled for security reasons:
[13-Nov-2021 08:11:15 UTC] PHP Warning: set_time_limit() has been disabled for security reasons in /usr/home/omicabiomed.com/web/wp-content/plugins/jupiterx-core/includes/control-panel-2/includes/class-helpers.php on line 122
Since the set_time_limit() function has been disabled on your web host, this issue is happening. In the next version of Jupiter X, this issue won’t happen because we added an exception for the web hosts that disabled this function. However, for now, it would be easier if your web host just enables this function for you. Can you please contact your hosting provider and ask to enable it for you?
Bestagustin-d1d15d62 3 weeks, 1 day ago
Changing the PHP settings I could import the template.
Thank you for your supportAmir Rather Support Team 3 weeks, 1 day ago
You’re most welcome.
Have a nice weekend.