#136623 Error when trying to import a template

Landing Forums JupiterX WordPress Theme Error when trying to import a template

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  • Mark Hamilton

    I receive the following error when trying to import a template on my Jupiter X theme: “An error occurred while importing the template, please try again.”

    Screenshot: http://prntscr.com/21714of

    Can you please let me know where I can find a log that will provide more information on the error, or assist me with troubleshooting it?

    Nodari Support Team

    Hi Mark

    Yes, I see the problem, It happens only when I import full content, can you please also provide FTP credentials as well?
    I also want to know which demo you wanted to install?

    Regards

    Private
    Mark Hamilton
    This reply has been marked as private.
    Mark Hamilton

    Hi, just checking to see if you can view my private post above? I couldn’t edit my original post to include the FTP details as the page is blank (just a white screen).

    Alexander Hutsol Support Team

    Hello,

    I’ve imported the Lawyer template on your site as requested https://i.imgur.com/amMW6uq.png

    Please check the site now.

     

    Regards.

    Mark Hamilton

    Thanks Alexander. Do you know what was causing the error? It’s likely that I will change the template a few times while I decide on the best template for my site, so I don’t want to bother you guys if the error occurs again.

    Alexander Hutsol Support Team

    Hello,

    The issue was caused by the large table entries in the database from the previous installation, so the first import step couldn’t be finished. To fix it I cleared the largest tables and then imported the template.

     

    Regards.

Viewing 7 posts - 1 through 7 (of 7 total)
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