#79311 Fatal Error

Landing Forums JupiterX WordPress Theme Fatal Error

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  • Julia Belcher

    I updated the Jupiter X theme and my site crashed. Now I can’t get in to make changes or deactivate the plug-in. I received the information below from WordPress.

     

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Jupiter X Core.

    First, visit your website (http://peoplestap.com/) and check for any visible issues. Next, visit the page where the error was caught (http://peoplestap.com/wp-logi<wbr />n.php) and check for any visible issues.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.5
    Current theme: JupiterX (version 1.13.0)
    Current plugin: Jupiter X Core (version 1.16.2)
    PHP version 7.2.25

    Danish Iqbal Support Team

    Hello Julia,

     

    Could you please share the FTP details of the site and I will fix the issue?

     

    Regards.

    Julia Belcher

    It is set up through GoDaddy. Is that what you are asking for?

    Danish Iqbal Support Team

    Hello Julia,

     

    Yes, Godaddy details will work for me.

    I basically have to access the file manager.

     

    Regards.

    Private
    Julia Belcher
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello Julia,

     

    Unfortunately, the details are not working.

    Please share the correct details.

     

    Regards.

    Private
    Julia Belcher
    This reply has been marked as private.
    Private
    Danish Iqbal Support Team
    This reply has been marked as private.
    Julia Belcher

    590410

    Danish Iqbal Support Team

    Hello Julia,

     

    The page got refreshed and now it will ask for a different code.

    Is it possible that we can talk somewhere in realtime? Like Slack or Whatsapp or anything else?

     

    Regards.

    Private
    Julia Belcher
    This reply has been marked as private.
    Danish Iqbal Support Team

    Hello,

     

    No problem, thank you for the details.

    I will get back to you once I have some feedback.

     

    Regards.

    Danish Iqbal Support Team

    Hello Julia,

     

    There was something in the theme files that wasn’t allowing the site to work.

    I re-installed the Jupiter X theme, updated the plugins and the site seems to be up again.

     

    Please check the site and let me know.

     

    Regards.

Viewing 13 posts - 1 through 13 (of 13 total)
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