#138544 Footer has disappeared
Alexander Schefstoss 3 weeks, 6 days ago
Hi, on our website the footer has disappeared.
I have checked the settings but I could not find any issues.
We have three different footers based on which site is displayed. You can find the conditions in the theme builder.
Could you please check this?
AlexNodari Support Team 3 weeks, 5 days ago
let’s check the plugins first, please deactivate all your third-party plugins and check your problem again, if you see the footer then start activating plugins one by one until this problem appears again, I believe one of your third party plugins is related to this issue.
Let me know the results
RegardsAlexander Schefstoss 3 weeks, 3 days ago
Hi, I have disabled all plugins but the footer has not re-appeared.
What should we do?Nodari Support Team 3 weeks, 3 days ago
Ok, I see it’s not from the dashboard, can you please also provide FTP details? I will investigate it in the files
RegardsPrivateAlexander Schefstoss 3 weeks, 1 day agoThis reply has been marked as private.PrivateNodari Support Team 3 weeks agoThis reply has been marked as private.PrivateAlexander Schefstoss 3 weeks agoThis reply has been marked as private.Nodari Support Team 3 weeks ago
Thanks, it’s working, I was using a different port and not SFTP protocol
Will back to you soonNodari Support Team 2 weeks, 5 days ago
My apologies for the delay
After all, it was a simple setting, it was wrong display condition set in the footer template, once I added display condition it appeared on the homepage, please verify and make sure all your other display conditions are correct
RegardsPrivateAlexander Schefstoss 2 weeks, 5 days agoThis reply has been marked as private.Nodari Support Team 2 weeks, 5 days ago
This time I added pages in display condition of the Footer Uber uns template, here is the screenshot, https://monosnap.com/file/C9MMYE3MTt6pLMGXKx41z5fUZ98atr
If footer is not appearing make sure its covered by the display conditions of the footer templates
RegardsAlexander Schefstoss 2 weeks, 5 days ago
Okay now it has worked out!
Thank you very much for your help!!
Cheers AlexNodari Support Team 2 weeks, 5 days ago
You are welcome Alex
Have a good day