#79819 Form upload issues
Russell Clark 4 weeks ago
I have one form (to email) on my site, and it’s not working. I have tested it, it WAS working earlier I think, but is now dead.
I saw other users have similar issues, so I tried troubleshooting but had no joy.
Can you please help? My form is at: http://www.londondoggroomingcompany.co.uk/contact-us/
Appreciate your help asap as the form is business critical.
/RussDanish Iqbal Support Team 4 weeks ago
Assuming you have upgraded the Elementor to version 3, please check out the below solution to fix the issue
Regards.PrivateRussell Clark 4 weeks agoThis reply has been marked as private.PrivateDanish Iqbal Support Team 4 weeks agoThis reply has been marked as private.Russell Clark 4 weeks ago
OK thanks, I will try that. I’m not sure what to ask the email service provider, but I’ll start there.
/RDanish Iqbal Support Team 4 weeks ago
The reason is that the form works fine when you set it’s recipient to any other email address other than the “firstname.lastname@example.org” email address.
If you check, this is a domain related email address which means something is wrong with your email service and that is the reason I asked you to contact your email service provider. It may be that the domain-related emails are not configured properly or may require any SMTP plugin to work.