#79819 Form upload issues

Landing Forums JupiterX WordPress Theme Form upload issues

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  • Russell Clark

    Hi there,

    I have one form (to email) on my site, and it’s not working. I have tested it, it WAS working earlier I think, but is now dead.

    I saw other users have similar issues, so I tried troubleshooting but had no joy.

    Can you please help?   My form is at: http://www.londondoggroomingcompany.co.uk/contact-us/

    Appreciate your help asap as the form is business critical.

    /Russ

    Danish Iqbal Support Team

    Hello Russell,

     

    Assuming you have upgraded the Elementor to version 3, please check out the below solution to fix the issue

    https://themes.artbees.net/forums/topic/form-problem-with-sending-emails/#post-79930

     

    Regards.

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    Russell Clark
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    Danish Iqbal Support Team
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    Russell Clark

    OK thanks, I will try that. I’m not sure what to ask the email service provider, but I’ll start there.

    /R

    Danish Iqbal Support Team

    Hello Russell,

     

    The reason is that the form works fine when you set it’s recipient to any other email address other than the “info@londondoggroomingcompany.co.uk” email address.

    If you check, this is a domain related email address which means something is wrong with your email service and that is the reason I asked you to contact your email service provider. It may be that the domain-related emails are not configured properly or may require any SMTP plugin to work.

     

    Regards.

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