#127346 From sumbission fails because of drop down field

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  • florim.steiner-87c11c3a

    We have created a form with the help of the form element (JetEngines). When trying to submit the form, we get a message that one of the fields has en error, even though values for all required fields are provided. We tried to identify the field which causes the problem by removing one after the other one by one, and repeating the submission test. In doing so, we could figure out that the dropdown field profession/industry is causing the problem, but we do not understand the reason.

    You can find the form via the following link: https://mbvs.ch/become-a-member/

     

    Can you help us out as soon as possible.

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    florim.steiner-87c11c3a
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    Amir Rather Support Team

    Could you please send over your administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

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    florim.steiner-87c11c3a
    This reply has been marked as private.
    Amir Rather Support Team

    Hey

    Looks like the Login details provided don’t have admin access https://take.ms/DQGqM

    Please provide that so we can investigate.

    Regards

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    florim.steiner-87c11c3a
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    Alexander Hutsol Support Team

    Hello,

     

    You wrote Name fields incorrectly. It should start from small letter and have no spaces https://prnt.sc/1imzpmk .

    The optimal variations of the Name field are below:

    _name – a single word that starts with an underscore;
    _user_name – two (or more) words starting with an underscore and separated by it as well;
    name – a single word;
    user_name – two or more words separated by an underscore.

     

    Please check this article:

    https://crocoblock.com/troubleshooting/articles/jetengine-form-shows-error-during-submission/

     

    I edited the fields and the form was submitted successfully https://prnt.sc/1imz2n6 .

    Thank you.

    Regards.

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