#45948 Frontend Editing and Customizer Bar not Working
Henning Hartmann 7 months, 3 weeks ago
I’ve got a huge problem with my backend. Frontend everything looks fine.
Dashboard is also working, but I can’t edit pages anymore in the frontend and the biggest pain is, that the customizer is not loading anymore. I just get a blank page.
Furthermore the top bar is just blank, and moved to the bottom in raw format.
I’ll attach some files to clarify what I mean.Alexander Hutsol Support Team 7 months, 3 weeks ago
Please update your theme to the latest version 1.16.0 and the required Jupiter X Core plugin to version 1.14.0.
After that check the Customizer section.
How to update the theme you can find in these articles:
1. Automatic update https://themes.artbees.net/docs/updating-jupiter-x-theme-automatically/
2. Updating via WP Dashboard https://themes.artbees.net/docs/updating-jupiter-x-theme-via-wordpress-dashboard/
3. Updating via FTP https://themes.artbees.net/docs/updating-jupiter-x-theme-via-ftp/
Important! Don’t forget to create full site backup including the database before starting the update process.
Regards.Henning Hartmann 7 months, 3 weeks ago
thanks for your advice. Updated both, theme and x core + all other essential plugins.
Sadly still not workin. 🙁
Best RegardsAlexander Hutsol Support Team 7 months, 3 weeks ago
I tried to log in to your site dashboard but, unfortunately, it redirected me to the home page.
Are you using a plugin that blocks the access to the site’s dashboard? Can you deactivate it temporarily?
Looking forward to your reply.
Regards.PrivateHenning Hartmann 7 months, 3 weeks agoThis reply has been marked as private.Henning Hartmann 7 months, 3 weeks ago
Oh, I see what you mean. With my admin login I come to the dashboard.
I changed your permissions now.Henning Hartmann 7 months, 3 weeks ago
FYI – Fixed it by myself.Nodari Support Team 7 months, 3 weeks ago
Sounds great 🙂 contact us again if you have other question, at this moment I will close this case but if you still have any questions just reply here