#45948 Frontend Editing and Customizer Bar not Working

Landing Forums JupiterX WordPress Theme Frontend Editing and Customizer Bar not Working

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  • Henning Hartmann

    Hi,
    I’ve got a huge problem with my backend. Frontend everything looks fine.

    Dashboard is also working, but I can’t edit pages anymore in the frontend and the biggest pain is, that the customizer is not loading anymore. I just get a blank page.
    Furthermore the top bar is just blank, and moved to the bottom in raw format.

    I’ll attach some files to clarify what I mean.

     

     

    Alexander Hutsol Support Team

    Hello,

    Please update your theme to the latest version 1.16.0 and the required Jupiter X Core plugin to version 1.14.0.

    After that check the Customizer section.

    How to update the theme you can find in these articles:
    1. Automatic update ​https://themes.artbees.net/docs/updating-jupiter-x-theme-automatically/

    2. Updating via WP Dashboard ​https://themes.artbees.net/docs/updating-jupiter-x-theme-via-wordpress-dashboard/

    3. Updating via FTP ​https://themes.artbees.net/docs/updating-jupiter-x-theme-via-ftp/

    Important! Don’t forget to create full site backup including the database before starting the update process.

     

    Regards.

    Henning Hartmann

    Hi Alexander,
    thanks for your advice. Updated both, theme and x core + all other essential plugins.
    Sadly still not workin. 🙁

    Best Regards

    Alexander Hutsol Support Team

    Hello,

    I tried to log in to your site dashboard but, unfortunately, it redirected me to the home page.
    Are you using a plugin that blocks the access to the site’s dashboard? Can you deactivate it temporarily?

    Thank you.

    Looking forward to your reply.

    Regards.

    Private
    Henning Hartmann
    This reply has been marked as private.
    Henning Hartmann

    Oh, I see what you mean. With my admin login I come to the dashboard.
    I changed your permissions now.

    Henning Hartmann

    FYI – Fixed it by myself.

    Nodari Support Team

    Hi Henning

    Sounds great 🙂 contact us again if you have other question, at this moment I will close this case but if you still have any questions just reply here

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