#130480 Get error code when registering Jupiter X
Mace McGill 1 month, 2 weeks ago
I purchased a license Certificate to register my Jupiter X on my WordPress. The item ID is 5177775.
When I followed the steps in my WordPress Jupiter X to register it, I keep getting an error that says, “There was an error registering. Please try again.”
I have tried several times and each time failed.
I have tried with the API key and got the same message.
How do I register my Jupiter x?
Mace McGillPrivateAlexander Hutsol Support Team 1 month, 2 weeks agoThis reply has been marked as private.Mace McGill 1 month, 2 weeks ago
When I log into my wordpress and click on Jupter X It tell me that it is Not Active. When I click on the blue button to Register License and follow the steps that I get the error message.
Mace McGillAlexander Hutsol Support Team 1 month, 2 weeks ago
I tried to log in to your site’s dashboard with the login details you provided but, unfortunately, I got the “Login Incorrect” error message. Please check the login information and give us the correct one in the private reply to check the issue.
Regards.PrivateMace McGill 1 month, 2 weeks agoThis reply has been marked as private.Nodari Support Team 1 month, 2 weeks ago
You have very in old version of the theme and this might be a problem, if you allow me I can update it to the latest version where I believe this problem is already resolved, if you want to update yourself then simply upload latest version of the theme ( you can download it from Themeforest) in the WordPress dashboard/themes and replace current version
Ket me know results
RegardsMace McGill 1 month, 2 weeks ago
I will give it a try.
If I cannot do it I will get back in touch with you to do it for me.
MaceNodari Support Team 1 month, 2 weeks ago
That’s nice to hear, Mace
Let us know if you need anything elseMace McGill 1 month, 2 weeks ago
I just tried and it appears that the current Jupiter X will need to be deleted and reinstalled.
This is just a little too intimidating for me to do.
I will need you to take care of this for me.
What will you need from me to do this?
MaceAmir Rather Support Team 1 month, 2 weeks ago
I updated the Theme to the latest v1.26.0 version now it is correctly showing registered.
Please check now.