#131389 Has a problem with Elementor and Elementor Pro compatibility

Landing Forums JupiterX WordPress Theme Has a problem with Elementor and Elementor Pro compatibility

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  • mj.jeleva-67306e25

    Hu, we need support with the Jupiter X theme. We have installed Elementor and Elementor Pro but still shows compatibility errors, does not display images, logos etc. The Jupiter X theme we try to use is Candle Shop.

    Please, find attached screenshots of what appears when we start setting up the website using Elementor over the theme.

     

    Nodari Support Team

    Hey there

    I just recreated the default Elementor Kit, please check it again, no warning message is displayed anymore

    Regards

    mj.jeleva-67306e25

    Hi, Thank you for the prompt respond. Unfortunately we still see this code at header and footer (screenshot attached) when we open the home page of the demo. Can you help us?

    Thank you!

    mj.jeleva-67306e25

    Hi, any news around оur issue? Would you be able to fix today?

    Regards

    Amir Rather Support Team

    Please try the below lines to the wp-config.php file in your website root,

    ini_set('log_errors','On');
    ini_set('display_errors','Off');
    ini_set('error_reporting', E_ALL );
    define('WP_DEBUG', false);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);

    Looking forward to your feedback 🙂

    mj.jeleva-67306e25

    Hi, thank you for the fast support. This worked well!

    Now the code is gone but a new issue appears, we can`t install the Elementor Pro version.

    Screenshot with the error attached.  Can you help us?

    Thank you!

     

    Amir Rather Support Team

    What does the error say, could you please write down it in English?

    Also, Could you please provide the FTP details(in a private reply) so that we can check the error logs for any error and try to provide a solution?


    FTP Host:
    FTP Username:
    FTP Password:
    FTP Port:

    Waiting for your reply.

    Private
    mj.jeleva-67306e25
    This reply has been marked as private.
    Alexander Hutsol Support Team

    Hello,

    In this case the plugin can be installed manually by uploading it via FTP. You need to unzip the plugin archive on your PC and then upload the plugin folder elementor-pro into the wp-content/plugins/ directory on your server. When uploading is done go to WP Dashboard > Plugins and activate the Elementor Pro plugin.

    If there are any difficulties, just provide us with the archive of the plugin and we’ll help you to upload it.

    Thank you.

     

    Regards.

    Private
    mj.jeleva-67306e25
    This reply has been marked as private.
    Private
    Alexander Hutsol Support Team
    This reply has been marked as private.
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