#115037 Having trouble registering theme.

Landing Forums JupiterX WordPress Theme Having trouble registering theme.

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  • Aciron Consulting

    When we try to use the purchase code and register the theme, it throws an error:  Registration was unsuccessful. Can you please help.

    Nodari Support Team

    Hey there

    I just verified your purchase code and seems it’s already used? please check this out: https://prnt.sc/11a9u74 if you want I can revoke that API key and you will be able to use it again

    Let me know

    Aciron Consulting

    Oh. I didnt realize that the dev site copy needs to have a separate license. You can revoke the key assigned to newweb.

    Nodari Support Team

    Hi Aciron

    Please try again, now I revoked your API key and it should work 🙂

    Thanks

    Aciron Consulting

    Sorry. It is still not working. I am using the Purchase code.

    Amir Rather Support Team

    Hi There

    Is the site up to date, the Theme version should be v1.23.0?

    If yes? Could you please send over your administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

    Regards

    Private
    Aciron Consulting
    This reply has been marked as private.
    Amir Rather Support Team

    No worries, please provide the site URL as well.

    Regards

    Private
    Aciron Consulting
    This reply has been marked as private.
    Amir Rather Support Team

    Hey There

    I updated the Theme via the Dashboard method, please check now.

    Regards

Viewing 10 posts - 1 through 10 (of 10 total)
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