#115037 Having trouble registering theme.
Aciron Consulting 1 month ago
When we try to use the purchase code and register the theme, it throws an error: Registration was unsuccessful. Can you please help.Nodari Support Team 4 weeks, 1 day ago
I just verified your purchase code and seems it’s already used? please check this out: https://prnt.sc/11a9u74 if you want I can revoke that API key and you will be able to use it again
Let me knowAciron Consulting 4 weeks, 1 day ago
Oh. I didnt realize that the dev site copy needs to have a separate license. You can revoke the key assigned to newweb.Nodari Support Team 3 weeks, 6 days ago
Please try again, now I revoked your API key and it should work 🙂
ThanksAciron Consulting 3 weeks, 4 days ago
Sorry. It is still not working. I am using the Purchase code.Amir Rather Support Team 3 weeks, 3 days ago
Is the site up to date, the Theme version should be v1.23.0?
If yes? Could you please send over your administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.
RegardsPrivateAciron Consulting 3 weeks, 1 day agoThis reply has been marked as private.Amir Rather Support Team 3 weeks, 1 day ago
No worries, please provide the site URL as well.
RegardsPrivateAciron Consulting 3 weeks, 1 day agoThis reply has been marked as private.Amir Rather Support Team 3 weeks ago
I updated the Theme via the Dashboard method, please check now.