#134591 How to extend the expired support for our JupiterX subscription ?
Farrer Health 1 month, 1 week ago
As per title, could you let us know the detail process on how to renew Support extension for our JupiterX subscription ?
Is it from the following link :
If yes, then how do we know after we purchase renewal from Envato market that the support in JupiterX is extended ?
Also, is there a difference between purchase renewal JupiterX license usage and/or JupiterX support ?
If yes, please let us know the difference and how do we know from our portal account here ?
We are a bit confuse on this as normally when we renew other wordpress plugin for 1 year, it will automatically include the support.
Thanks.Amir Rather Support Team 1 month, 1 week ago
Since we are selling our product on ThemeForest we are under their support rules, you can check all the details of this question here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Please check and let us know if anything 🙂PrivateFarrer Health 1 month agoThis reply has been marked as private.Amir Rather Support Team 1 month ago
Yes, the subscription is in order and since you purchased it for a year it will correctly end on 16 July 2022 (2022-07-16).
Let us know if you have any questions.
RegardsPrivateFarrer Health 1 month agoThis reply has been marked as private.Amir Rather Support Team 1 month ago
You’re most welcome Farrer 🙂