#134591 How to extend the expired support for our JupiterX subscription ?

Landing Forums JupiterX WordPress Theme How to extend the expired support for our JupiterX subscription ?

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  • Farrer Health

    Hi Support

    As per title, could you let us know the detail process on how to renew Support extension for our JupiterX subscription ?

    Is it from the following link :

    Jupiter – Elementor Multi-Purpose Theme by artbees | ThemeForest

    If yes, then how do we know after we purchase renewal from Envato market that the support in JupiterX is extended ?

    Also, is there a difference between purchase renewal JupiterX license usage and/or JupiterX support ?

    If yes, please let us know the difference and how do we know from our portal account here ?

    We are a bit confuse on this as normally when we renew other wordpress plugin for 1 year, it will automatically include the support.

    Thanks.

    Amir Rather Support Team

    Since we are selling our product on ThemeForest we are under their support rules, you can check all the details of this question here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Please check and let us know if anything šŸ™‚

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    Farrer Health
    This reply has been marked as private.
    Amir Rather Support Team

    Hello Farrer

    Yes, the subscription is in order and since you purchased it for a year it will correctly end on 16 July 2022 (2022-07-16).

    Let us know if you have any questions.

    Regards

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    Farrer Health
    This reply has been marked as private.
    Amir Rather Support Team

    You’re most welcome Farrer šŸ™‚

Viewing 6 posts - 1 through 6 (of 6 total)
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