#129657 I have older Ken theme and am having issues with upgrade

Landing Forums The Ken WordPress Theme I have older Ken theme and am having issues with upgrade

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  • davy

    Hi, I have older Ken theme, tried to upgrade to the latest version I have just bought with no luck, upgraded site simply shows blank screen.
    Old template has a problem that I cannot edit text blocks, the editor opens with no text, viewing Javascript Console I see this error: jquery.min.js:2 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check https://xhr.spec.whatwg.org/.
    Please fix the old theme or upgrade it to the latest version.

    Amir Rather Support Team

    Could you please send over your site URL and administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

    Take a full site backup too 🙂

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    davy
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    Nodari Support Team

    Hi davy

    Could you please also provide FTP details? you have a very old version of KEN, I need to manually update it with FTP,

    davy if possible, it’s better to set up a sandbox (Staging) for this case, even you have a backup it will take some time to restore your site, plus communication between us also takes the time

    Regards

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    davy
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    Mohsin Al-Rabieai Support Team
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    davy
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    Nodari Support Team

    Hi Davy

    Everything is possible but it will also require deep investigation and custom work, which is outside of our support scope, please also consider, in future, you will encounter similar problems more and more

    Regards

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