#129657 I have older Ken theme and am having issues with upgrade
davy 1 month ago
Hi, I have older Ken theme, tried to upgrade to the latest version I have just bought with no luck, upgraded site simply shows blank screen.
Please fix the old theme or upgrade it to the latest version.Amir Rather Support Team 1 month ago
Could you please send over your site URL and administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.
Take a full site backup too 🙂Privatedavy 3 weeks, 4 days agoThis reply has been marked as private.Nodari Support Team 3 weeks, 4 days ago
Could you please also provide FTP details? you have a very old version of KEN, I need to manually update it with FTP,
davy if possible, it’s better to set up a sandbox (Staging) for this case, even you have a backup it will take some time to restore your site, plus communication between us also takes the time
RegardsPrivatedavy 3 weeks, 3 days agoThis reply has been marked as private.PrivateMohsin Al-Rabieai Support Team 3 weeks, 3 days agoThis reply has been marked as private.Privatedavy 2 weeks, 5 days agoThis reply has been marked as private.Nodari Support Team 2 weeks, 5 days ago
Everything is possible but it will also require deep investigation and custom work, which is outside of our support scope, please also consider, in future, you will encounter similar problems more and more