#139390 Inquiry

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  • matt.brittain-7e1bdca4

    Hello,

    I’m having some trouble in JupiterX Template (Magazine). I’m trying to add a post carousel but unfortunately couldn’t so even the Post carousel on the template doesn’t work. Even when I want to add text or anything else I couldn’t. And when I want to start to edit on Elementor it shows a message ( Seems your kit was deleted… Go Back/Recreate a Kit?! )? Any advice?

    And I noticed after I downloaded the Jupiter X Template ( Magazine ) there are 58 shady comments on the posts from the template and it looks like a hacked template so if anyone from the support team could contact me and I will share with them a screenshot from the comments.

    Thanks in advance.

     

    Amir Rather

    Hi there

    Please click on the Recreate Kit and after recreating it open the Elementor again.

    You can remove the comments they are usually dummy ones or spam.

    Regards

    matt.brittain-7e1bdca4

    I did it already but still the problem with post carousel not work

    Amir Rather

    Hi

    Please make sure the “Improve Assets Loading” option in Elementor Settings is set to Inactive https://take.ms/KPPrr I did this on my test case and then after a hard reload(http://take.ms/p9ced) the Post Carousel showed correctly.
    Please try and let me know.
    Regards

    matt.brittain-7e1bdca4

    When I try to do some edit or add a post the template is crash! so Im not able to edit or add the post the icon name Post JX

    Alexander Hutsol

    Hello,

    Please provide us with wp-admin and FTP (FTP host, FTP user, FTP password, FTP port) login details to your site in the private reply to check the issue.

    Thank you.

    Regards.

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