#80029 Installing new template (not working)
Andrew Mondia 3 weeks, 1 day ago
Similar to another poster. I installed Fashion Designer 3 template fully on a fresh WordPress so I can work with to use on my main site. Only issue is formatting is completely off and not like what demo showed. Nothing in tutorials relating to demo’s not working properly and what could be error to check. I did completely remove template. To be clear I like one aspect of that template on homepage at top where main image and text are working which maybe able to duplicate while using the base of another template. Unsure how to do that or what plugin was used for that. Thanks!Andrew Mondia 3 weeks ago
http://test.andrewmondia.com/test/ here is link I am using for trying and configuring it.Nodari Support Team 3 weeks ago
So sorry about that, try this: rollback Elementor to version 2.9.14 from Elementor > tools > version control and try to import template once again, this should help 🙂
let me know resultsAndrew Mondia 3 weeks ago
Your theme should work with latest plugin updated if it can’t handle that then why did I purchase it in first place. Plugins are updated to handle current WordPress versions. The better answer is update your plugins to work with latest plugins update. not other way around. Thank-you for reply and let me know when you plan to have that done. Otherwise I will consider other options.Tatyana Hutsol Support Team 3 weeks ago
There is a new version for Jupiter X Core plugin where the template import issue is fixed.
Please update the plugin via Jupiter X > Control Panel > Plugins and then update Elementor.
After that you can install demo templates. The formatting should be fine now.
Please take our apologies for inconveniences.
Regards.Andrew Mondia 2 weeks, 6 days ago
Thanks but when was this update applied. As I don’t see update there.Nodari Support Team 2 weeks, 6 days ago
We released it yesterday, so, please update and check again, If you still have any problem please provide access details and we will investigate it
Sorry for any inconvenience Andrew,Andrew Mondia 2 weeks, 6 days ago
It worked and was able to see full demo once installed. Started to make Changes.Leta Fritz 2 weeks, 4 days ago
Hi, I am having the same issue with not being able to see the theme templates. I have updated all plugins, rolled back to 2.9.14 and still don’t see any templates.
I have deactivated the theme and re-activated and have tried all browsers and am still stuck. Any suggestions?Nodari Support Team 2 weeks, 4 days ago
Good morning Leta
First of all, you have to update the Jupiter X core plugin to the latest version, but if even this not worked please start a new ticket and we will check your problem for sure
ThanksLeta Fritz 2 weeks, 3 days ago
Hi, I updated the jupiter core plugin and it did not fix the problem. Would love to start a ticket, but can not see where to do that.PrivateLeta Fritz 2 weeks, 3 days agoThis reply has been marked as private.