#136690 Issues with the content on sit not loading and elements not functioning
Jaeson Wilkins 1 month, 2 weeks ago
I am having a couple of issues. First, the FAQ page element accordions are not opening upon click.
Second, the Case Results page has content that does not load.
Also, some animations are not loading. I am not sure if it is the theme or what.
Here is a video summary of the issue. https://bit.ly/3FSxAAq
See below for credentials.
<div class=”alert alert-secondary mt-3 mb-3″>
<div class=”mb-2 noselect”>Please let me know if you can help.</div>
<div>Thanks.</div>Jaeson Wilkins 1 month, 2 weeks ago
Is there an update on this support ticket?
thank you.PrivateNodari Support Team 1 month, 2 weeks agoThis reply has been marked as private.Jaeson Wilkins 1 month, 2 weeks ago
Here is the link to the video: https://bit.ly/3onZApM.
Are you using a Mac or Windows computer? Could it be the caching plugin?Mohsin Al-Rabieai Support Team 1 month, 2 weeks ago
The accordion issue does not happen on my end. Also, the issue with the case results and the FAQ header animations was related to the header settings. I settled the header to be static on those pages and disabled the overlapping content option (only on those two pages) and the issue is now resolved. Can you please check them?
BestsJaeson Wilkins 1 month, 1 week ago
Thank you for looking through this issue. However, we are still experiencing issues….
- https://facchettilaw.com/case-results/ this page is supposed to have animated boxes that flip to the other side to reveal a learn more button for people to click through to the specified case. The animation does not happen and the button does not appear, even after the fix mentioned above.
- https://facchettilaw.com/faq the FAQ page does not open the accordion when clicked even though a down arrow shows. Confirmed that this happens on MAC and PC. There is no other accordion option available in the elements and we even have jet elements installed. What else can we do? we would like the use the accordion as it is it the best feature to display a FAQ in our opinion.
Can you help or make a suggestion for these issues?
Thank youJaeson Wilkins 1 month, 1 week ago
Also I can confirm that both the Accordian and Toggle elements cause issues with the FAQ page. They do not open we have tried several devices and clients have complained about this as well. Is there another element or something we can use outside of what we have tried?PrivateNodari Support Team 1 month, 1 week agoThis reply has been marked as private.