#132718 JetElements, JetBlog, JetEngine no update possible

Landing Forums JupiterX WordPress Theme JetElements, JetBlog, JetEngine no update possible

Viewing 9 posts - 1 through 9 (of 9 total)
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  • Karl Heinz Goller

    Hello support team,

    tried to update these plugins to the latest version.

    I have got the following error message:

    Update failed – no update package available

     

    What´s wrong?

    Regards
    Karl Heinz Goller

    Mohsin Al-Rabieai Support Team

    Hi Karl,

    It is possible that the theme is being registered with an API key that does not belong to your current website address. Would you please revoke your API key once, and register it again, and then see if that works?

    If it didn’t help, please kindly share your working admin credentials in the next PRIVATE reply so we check what could be wrong. Thanks

    Private
    Karl Heinz Goller
    This reply has been marked as private.
    Private
    Karl Heinz Goller
    This reply has been marked as private.
    Mohsin Al-Rabieai Support Team

    Hi Karl,

    Clearing your transients using a Transient Manager plugin can be helpful. Once we update something in the API endpoint, it takes 24 hours until it updates in your website transients and makes it effective. Since yesterday we updated something in the API server and after clearing your transients using the Transient Manager plugin, the issue should be resolved. It will be fixed automatically after 24 hours if you don’t update up to that time.

    Bests

    Karl Heinz Goller

    Hi Mohsin,

    to understand your reply correct. I should wait for 24h and then try again to update the Jet plugins.

    Rgeards

    Private
    Mohsin Al-Rabieai Support Team
    This reply has been marked as private.
    Karl Heinz Goller

    Hi Mohsin,

    thank you very much for your help.

    You can close the ticket.

    Regards

    Amir Rather Support Team

    You’re most welcome Karl 🙂

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