#132718 JetElements, JetBlog, JetEngine no update possible
Karl Heinz Goller 2 weeks, 2 days ago
Hello support team,
tried to update these plugins to the latest version.
I have got the following error message:
Update failed – no update package available
Karl Heinz GollerMohsin Al-Rabieai Support Team 2 weeks, 2 days ago
It is possible that the theme is being registered with an API key that does not belong to your current website address. Would you please revoke your API key once, and register it again, and then see if that works?
If it didn’t help, please kindly share your working admin credentials in the next PRIVATE reply so we check what could be wrong. ThanksPrivateKarl Heinz Goller 2 weeks, 1 day agoThis reply has been marked as private.PrivateKarl Heinz Goller 2 weeks, 1 day agoThis reply has been marked as private.Mohsin Al-Rabieai Support Team 2 weeks, 1 day ago
Clearing your transients using a Transient Manager plugin can be helpful. Once we update something in the API endpoint, it takes 24 hours until it updates in your website transients and makes it effective. Since yesterday we updated something in the API server and after clearing your transients using the Transient Manager plugin, the issue should be resolved. It will be fixed automatically after 24 hours if you don’t update up to that time.
BestsKarl Heinz Goller 2 weeks, 1 day ago
to understand your reply correct. I should wait for 24h and then try again to update the Jet plugins.
RgeardsPrivateMohsin Al-Rabieai Support Team 2 weeks, 1 day agoThis reply has been marked as private.Karl Heinz Goller 2 weeks, 1 day ago
thank you very much for your help.
You can close the ticket.
RegardsAmir Rather Support Team 2 weeks, 1 day ago
You’re most welcome Karl 🙂