#126993 JetPopup conflit with select Filter

Landing Forums JupiterX WordPress Theme JetPopup conflit with select Filter

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  • Svic BeNet

    Hi,

    in this page https://portal.lifewatch.dev/related-projects-categories/joint-projects/ when I click on ENVRI-FAIR the popup is activated correctly, after I use the status filter, when I click on ENVRI-FAIR the popup it does not work.

    Thanks for your help

    Best Regards
    Marco

    Tatyana Hutsol Support Team

    Hello,

     

    Please provide WP Dashboard credentials in the private reply to investigate the issue.

     

    Regards.

    Private
    Svic BeNet
    This reply has been marked as private.
    Mohsin Al-Rabieai Support Team

    Hi Svic,

    I was investigating this issue on your website for hours now. I believe it could be a bug that we need to report to Jet Popup authors (crockoblock). However, I see some JS errors in the console that might be causing this issue as well. I tried to deactivate your child theme because you have added lots of codes to it. But after switching to the parent theme, another JS will cause a blank screen after the page load. I am not sure where else to comment or remove the codes temporarily. Can you please remove these extra codes or fix the JS error in the console and see if the issue persists?

    Bests

    Svic BeNet

    Hi Mohsin Al-Rabieai,
    thank you so much for your help.
    I have turned off the child theme. Activating either the Jupyterx parent theme or the Twenty Twenty-One theme the problem occurs the same.
    Thank you
    Bests

     

    Tatyana Hutsol Support Team

    Hello,

     

    That bug was reported to the Crocoblock team and hope they will provide some info soon.

     

    Thank you for understanding.

    Regards.

    Svic BeNet

    Hi,

    is there any news for me?

    Thanks

    Best Regards

    Tatyana Hutsol Support Team

    Hello,

     

    We got a reply from the Crocoblock team and they said that the issue will be fixed in the next JetPopup update.

    Hope they will release it soon.

    Thank you for understanding.

     

    Regards.

    Svic BeNet

    ok thanks

    Regards

    Tatyana Hutsol Support Team

    You’re welcome.

     

    Regards.

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