#130382 JP – Contact Form not sending

Landing Forums Jupiter WordPress Theme JP – Contact Form not sending

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  • Rick Hendrix

    On our website pcker.nl we’ve added the contactform as widget but it has stopped sending messages.

    Amir Rather Support Team

    Could you please send over your administrative WordPress access(in a private reply) so we can check what might be going on in the backend? We’ll need permission to debug this.

    Private
    Rick Hendrix
    This reply has been marked as private.
    Mohsin Al-Rabieai Support Team

    Hi Rick,

    I can see that it throws a server-side error that causes the AJAX requests to show a 403 forbidden error message. If this has happened suddenly without any modification on your side, then probably something on the server has changed. I tried to enable the debug mode to see the error, but apparently, the logs have been disabled by your web host. I recommend you to contact your web host support and ask to share the error logs with you and also ask to know what has changed on your web host recently.

    If you also share your cPanel credentials in a PRIVATE reply, it would be a better help because we can also dig into it and see if there are any logs that can help us.

    Bests

Viewing 4 posts - 1 through 4 (of 4 total)
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