#127186 Jupiter Causing a Few Errors

Landing Forums JupiterX WordPress Theme Jupiter Causing a Few Errors

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  • Crystal Dove

    Hi there, We started noticing issues when we couldn’t load our Elementor builder… and then noticed that we couldn’t publish a post without a “Publishing Failed. Not a valid JSON response” error showing up. We also noticed a weird error when uploading a plugin, and a notice of a REST API error in our Site Health. We first reached out to Elementor and they do not see anything they can fix. We reached out to our host to see if permissions were an issue or anything else… nada. We DID find that we could do all of these things WITHOUT error if we simply changed the theme. So we have ultimately landed here where we are hoping you can help us. Please o please. We have the latest of everything, and very few plugins to cause conflict. I know the WP just updated to 5.8, but any advice you can offer would be helpful.

    Tatyana Hutsol Support Team

    Hello,

     

    I uploaded the patched version of Jupiter X and now the Elementor editor is loading.

    Please clear your browser cache and check.

     

    Regards.

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    Crystal Dove
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    Alexander Hutsol Support Team
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    Crystal Dove
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    Alexander Hutsol Support Team

    Hello,

     

    Please provide FTP credentials in the private reply for investigation.

    Thank you.

    Regards.

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    Crystal Dove
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    Tatyana Hutsol Support Team
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    Crystal Dove
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    Tatyana Hutsol Support Team
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