#73582 Jupiter core messing up my site + Jet tricks plugin not updating

Landing Forums JupiterX WordPress Theme Jupiter core messing up my site + Jet tricks plugin not updating

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  • Alain ter Schuur

    Hi there, so i just bought my 8th license of your theme because i really like it. But this time i’m running against some major issues. I transported a website from a staging environment to a live environment and now the jupiter core plugin is messing up the site. It’s weird cause on the staging it worked fine. So first i did was updating theme and plugin files. That didn’t work and ran into another problem. The jet tricks plugin keeps asking for an update, but how many times i try to update it, it doesn’t want to. And can not activate it because it’s saying the version is to old for the theme. Can you please help to fix these issues?

    And now that i’m on it, i also keep the notification that my WP Memory Limit is not oke. I’ve changed this everywhere i can, but no effect.

    kind regards,
    Alain

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    Alain ter Schuur
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    Alain ter Schuur
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    Alexander Hutsol Support Team

    Hello,

     

    I checked the site and it’s working fine for me https://take.ms/SynIJv .

    The styling is correct. Have you fixed it? Can you show a screenshot from your side?

    As for the plugin, try to delete it completely and install it again.

     

    Let us know the result.

    Regards.

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    Alain ter Schuur
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    Alain ter Schuur
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    Alain ter Schuur
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    Alain ter Schuur
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    Tatyana Hutsol Support Team

    Hello,

     

    Did you change login credentials? I can’t log in.

    Please provide the correct ones.

    Let us know the result after cloning the staging site to the live site.

     

    Thank you.

    Regards.

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    Alain ter Schuur
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    Alain ter Schuur
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    Alain ter Schuur
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    Tatyana Hutsol Support Team

    Hello,

     

    We checked the JetTricks version and turns out that the Crocoblock team uploaded old plugin into ThemeForest package. They need to reupload it. We reported this issue to their team and waiting till they upload a new version.

     

    Please take our apologies for inconveniences.

    Regards.

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    Alain ter Schuur
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    Alexander Hutsol Support Team

    Hello,

     

    It should be fixed now.

    Please try to update the plugin now.

     

    Thank you.

    Regards.

    Private
    Alain ter Schuur
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    Alexander Hutsol Support Team

    Hello,

     

    Unfortunately such settings can’t be set in the Raven Form, you should fill in these fields with your info, please check this article:

    https://themes.artbees.net/docs/sending-an-email-via-form-in-elementor/

    You should leave “Reply-To” field empty and you’ll be able to reply to the customer’s email.

     

    Thank you for understanding.

    Regards.

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    Alain ter Schuur
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    Tatyana Hutsol Support Team

    Hello,

     

    It’s not useless, you can reply to your clients if you leave the field “Reply-To” empty and it will take the client’s email address from the Email field.

    Thank you for understanding.

     

    Regards.

    Private
    Alain ter Schuur
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    Tatyana Hutsol Support Team

    Hello,

     

    I see that captcha is disabled in the form settings https://take.ms/hEkOa .

    Please enable it and fill in Site Key and Secret Key https://take.ms/sc46B .

    To generate keys, go to this link:

    https://www.google.com/recaptcha/admin/create

     

    Looking forward to your reply.

    Regards.

    Private
    Alain ter Schuur
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    Tatyana Hutsol Support Team

    Ok, waiting for your feedback.

     

    Thank you.

    Regards.

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    Alain ter Schuur
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    Alain ter Schuur
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    Mohsin Al-Rabieai Support Team
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    Alain ter Schuur
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    Amir Rather Support Team

    You’re most welcome ๐Ÿ™‚

    Alain ter Schuur

    I have it working now. And now the final issue, the WP memory limit. Can you have a look a that also. Keep getting the error while memory is raised by code and hosting.

    Tatyana Hutsol Support Team

    Hello,

     

    Sorry for a delay.

    You added the code for memory limit, but the quotes were incorrect. I edited them and now the warning isn’t shown https://take.ms/3zNM2 .

    Please check.

     

    Regards.

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    Alain ter Schuur
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    Alexander Hutsol Support Team
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    Alain ter Schuur
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    Alexander Hutsol Support Team

    Hello,

     

    You are welcome ๐Ÿ™‚

    Feel free to create a new topic if you have any other questions.

     

    Regards.

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    Alain ter Schuur
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    Alexander Hutsol Support Team

    Hello,

    Would you mind to provide us with wp-admin and FTP (FTP host, FTP user, FTP password, FTP port) login details to the mentioned site in the private reply https://prnt.sc/qr3w3e to check the issue?

    Thank you.

     

    Regards.

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